Network & Systems Support Engineer – N1/N2 Infrastructure Specialist

Ignite Digital Resilience — Elevate Infrastructure Support & Security! Portugal-based opportunity with a fully remote work model (up to 5 days per week).

As a Network & Systems Support Engineer – N1/N2 Infrastructure Specialist, you will be working for our client, a leader in critical IT infrastructure services across diverse sectors. You will play a vital role in ensuring flawless operational continuity, supporting complex multi-technology environments, and driving technical excellence in infrastructure maintenance and incident resolution. This is a perfect opportunity for those passionate about supporting cutting-edge systems and advancing their career in a dynamic, innovative environment.

Your main responsibilities:

• Provide Level 1 and Level 2 technical support for IT infrastructure and end users, diagnosing, resolving, and escalating incidents efficiently.
• Administer and support Windows Server and Workstation environments to ensure optimal performance.
• Operate and troubleshoot Linux-based systems for smooth operation.
• Support virtualization platforms and backup solutions to safeguard data integrity and system availability.
• Handle network and security incidents across LAN, WLAN, firewalls, and access controls to protect infrastructure.
• Support telephony, satellite, and broadcast systems to ensure seamless communication channels.
• Monitor infrastructure health, troubleshoot issues, and ensure service availability proactively.
• Document incidents, procedures, and technical interventions for ongoing improvement.
• Collaborate effectively with N3 teams, network/security engineers, and external vendors to resolve complex issues and implement solutions.

You're ideal for this role if you have:

• At least 4 years of experience in IT technical support or infrastructure operations.
• Strong understanding of systems, networking, and security fundamentals.
• Hands-on experience with enterprise IT environments, including virtualization and storage.
• Ability to troubleshoot across multiple domains — systems, network, telecom.
• A structured, methodical approach to incident resolution.
• Good communication skills in French and a service-oriented mindset.
• The ability to work effectively in a production/critical environment.

It is a strong plus if you have:

• Experience in telecom, satellite, or broadcast environments.
• Exposure to cybersecurity tools and firewall management.
• Previous experience working with heterogeneous or multi-site infrastructures.
• Knowledge of ITIL-based support processes.

Language Required for the role:

• Fluent French communication skills (verbal and written).

Eligibility for the role:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

#MAKEYourCareerBETTER Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.

https://itdsportugal.com/en/it-jobs/8559/?utm_source=itjobs

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