Ecommerce support (f/m/div.)

Your tasks

The HC eShop is a strategic B2B eCommerce platform for Bosch Heating and Cooling, designed to support digital sales and service processes across multiple countries. The platform is continuously evolving to improve user experience, ensure high quality standards, and support global rollouts and system transformations in an international environment.

Key Responsibilities

• Provide end-user support (helpdesk) for Bosch eCommerce solutions, ensuring an assertive, solution-oriented, and customer-focused approach;
• Act as the first point of contact for user inquiries, incidents, and functional questions;
• Create, maintain, and distribute documentation (known issues, new features, rollout information);
• Deliver training and onboarding sessions for new users;
• Support testing and quality assurance activities to ensure application stability and performance;
• Contribute to continuous improvement of support processes and user experience.

Your profile

Required Profile

• Background in Informatics, Economics, or a comparable field of study;
• Experience in end-user support (helpdesk), documentation, and test support;
• Experience with eCommerce solutions and digital platforms;
• Strong customer orientation and openness to change management;
• Enthusiasm to develop and implement new concepts and processes;
• Strong communication and moderation skills, with initiative, persuasiveness, and assertiveness;
• Experience with SAP ERP SD (sales / lead-to-order / order-to-cash) is a plus.

Language Skills

• Portuguese and English – very good written and spoken communication skills.

Contact & additional information

What we offer you:

• Challenges in an international environment
• Career opportunities in one of the best companies in the world
• Flexible hours
• Medical services
• Discounts for employees
• Sports and health related activities
• Canteen
• Good access to public transports
• Space for creativity.