Support Technician (French Language) - m/f/x

About Us

Cegid is a European leader in cloud management solutions for professionals in finance (treasury, taxation, ERP), human resources (payroll, talent management), accounting, retail, and entrepreneurship.

In a constantly evolving world, our 5,000 employees contribute to expanding possibilities by supporting our 750,000 clients in realizing their projects and ambitions through useful and innovative solutions.

"Together, expand possibilities" is the principle that guides our actions. It reflects our identity, our approach, and our motivation to serve our clients.

Your goal as a Customer Support Technician is to assist customers in using our solutions.

As a Customer Support Technician, you will:

• Respond to customer requests, provide an answer, and depending on the case, offer a solution or forward it.
• Handle customer requests in accordance with the service contract.
• Follow up on customer requests, adhering to the provided instructions.
• Apply customer support best practices daily and ensure customer satisfaction.
• Alert about repetitive calls.

About You

• Your language skills allow you to assist international clients over the phone in French, English, and/or Spanish.
• You have a background in IT or skills in this area (Windows environment).
• You have the desire to understand our clients' needs.
• You are a meticulous person with good interpersonal and writing skills.

Benefits

> Attractive and transparent compensation from recruitment > Hybrid work model and flexible working hours > 22 vacation days per year > Health insurance > Access to online learning platforms and in-house gym > Integration into a dynamic, enthusiastic, and constantly growing team.

Location

1232 Rua de Santa Catarina, 4000-457 Porto, Portugal