Senior experience researcher

Why Valtech? We’re advisors, visionaries, creative and techies. We embrace all things digital. We talk to each other. We have fun. We love our clients. We’re looking ahead • We are global

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are proud of:

• The work we do and the innovation we drive
• Our values of share, care and dare
• A workplace culture that fosters creativity, diversity and autonomy
• Our borderless, global framework, which enables seamless collaboration

The role

We're looking for an experienced Senior Experience Researcher to join a multi-disciplinary agile team to help deliver rapid but great-quality experiences for users. You will apply best practice in facilitating research interviews, usability tests and client workshops. You will plan ongoing user research programmes and define information architecture and interaction design solutions. You will aim to continually improve the user experience and aid the user in achieving their primary outcomes simply, while always thinking about how to add delight. As a result, you build trust with your clients.

Role responsibilities

• Lead and facilitate discovery phases, employing a mix of research methods, workshops, and stakeholder engagement to uncover user needs and business challenges.
• Plan and conduct user research, synthesizing findings into actionable insights that inform strategy and design.
• Develop experience maps, service blueprints, and user journeys to communicate insights and define areas of opportunity.
• Work collaboratively with product managers, engineers, and other designers to align on vision, priorities, and scope.
• Translate discovery insights into compelling design concepts, prototypes, and recommendations.
• Advocate for human-centred design, influencing stakeholders and ensuring design decisions are backed by evidence.
• Facilitate co-creation sessions with stakeholders and users to explore solutions and validate ideas early.
• Define and document design principles and frameworks that guide the overall experience.
• Support usability testing, iteration, and refinement of experiences based on user feedback.
• Mentor junior designers and contribute to the continuous evolution of our design practice.

About you

You’re primarily focused on user-centred design, applying your abilities in facilitation, user research, interaction design, information architecture and user testing. You'll enjoy engaging with users and project partners to understand the product’s context.

The benefits

This is a position based in Portugal. Beyond a competitive compensation package, we offer:

• Flexibility, with remote and hybrid work options (country-dependent)
• Career advancement, with international mobility and professional development programs
• Learning and development, with access to cutting-edge tools, training and industry experts

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.