Help Desk Technician

We are looking for a Helpdesk to join a project in Oeiras, in a presencial model.

- Minimum schooling at the 12th grade level

- Minimum professional experience of 1 year in IT support functions

- Experience with ITSM Ticketing tools

- Good knowledge of Microsoft Windows operating systems and mobile systems iOS and Android

- Experience in using and supporting Microsoft Office tools

- Knowledge in configuration and maintenance of printers and peripherals

- Basics of TCP/IP networks and Microsoft environments, including wireless networks, IP phones, and integration of equipment into a domain/network

- Knowledge and application of ITIL methodology best practices

Tasks:

- Provide level I technical support, both in-person and remotely, to users

- Diagnose, analyze, and resolve incidents, software, and information technology

- Install, configure, and support Microsoft Windows operating systems and mobile devices with iOS and Android

- Ensure the use, configuration, and support for Microsoft Office tools

- Configure, maintain, and provide support for printers and peripherals

- Support the management and resolution of network-related issues, namely TCP/IP, Microsoft environments, wireless networks, and integration of equipment into a domain/network

- Configure and provide support for IP phones, ensuring their correct integration into the existing infrastructure

- Register, monitor, and resolve requests and incidents according to ITIL methodology best practices, ensuring compliance with defined service levels

What we have to offer:

- Salary compatible with the market and the role

- Health insurance

- Meal allowance paid through meal card

- Additional vacation days

- Continuous feedback, opportunities for growth, and recognition for your work

- Exclusive benefits in health and wellness, education, dining, culture, and leisure

- Talent referral program