Service manager - saas

Function Description / Professional Tasks

Do you feel at home at the interface between business and IT? Do you quickly find convincing solutions with your analytical mindset and your eye for the big picture? Do you enjoy taking on operational responsibility? Then we look forward to getting to know you personally soon.

What you can do:

• In this challenging role in the field of IT/technology, you will act as the interface between business and IT in the SaaS environment.
• You can expect a wide range of tasks in the new personnel and resource planning tool (PPE), which is used throughout Switzerland and has replaced the previous personnel and resource planning tool system (PES).
• You are already familiar with IT service management, accessing SaaS environments/applications, and the associated cost control issues (monitoring, budget planning).
• You implement service/operation management processes and ensure stable service operations.
• Your area of responsibility includes incident/release/change/environment and stakeholder management.
• With your holistic approach, you quickly recognize overall contexts and, thanks to your experience, can drive forward sustainable IT solutions.
• As a member of a business-oriented cluster in the areas related to our post branches and self-service offerings, you will support and work on projects, initiatives, and services from requirements definition and implementation to operation.

Personal Skills and Education

What you bring:

• You already have in-depth experience in the SaaS environment and are confident and professional in this field.
• You are characterized by an independent, goal-oriented, and conscientious approach to work, combined with quick comprehension.
• You have a strong service mentality and set high standards for yourself.
• Thanks to your ability to communicate effectively with your peers and your positive and engaging manner, you are able to take on responsibility for multiple IT services in a complex landscape.
• Very good English skills are required to ensure communication with the business and SaaS partners.

Education

− University/technical college degree in computer science or commercial or technical education.

Language Skills

− English oral and written.

− Optional: German oral (and written).

Additional Comments

• Willingness to travel.
• Hybrid Model: One day a week @office (mandatory).

Why us?

Just by joining us you will get benefits like:

• Open minded company where every employee has to contribute to the development of the company - ideas are welcome as well as independent thinking.
• 25 annual days of vacations.
• Flexible working hours.
• Annual allowance for Benefits (Training, Gym, Public Transportation, Technologies, etc...).
• An amazing onboarding week at Switzerland.
• iPhone.
• Second Screen to work at home (Flat or a Curved one).
• First month Tech Allowance to buy your headset or, if you already have one, whatever you need to work comfortably.
• Health insurance for you and your family.
• Life insurance.
• Office Perks (coffee, fruit, stand up desks, etc...).
• So much more...