Noesis

We are an international technology consultancy with a thousand talents specialized in different technologies. Every day, we work together to create innovative solutions that impact society. We are in Portugal, Spain, the Netherlands, Brazil, Ireland, and the USA. It is in cultural diversity and opportunities that we find the motivation to innovate and challenge ourselves to be better.
About company

It support team lead

On-site

location Lisbon

date June 10, 2026

types Full-time

wage 24k-30k EUR

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Description

Noesis is looking for a professional with the following profile:

Main Tasks and Responsibilities:

  • Lead, motivate, and develop the Service Desk team.
  • Ensure the correct prioritization and escalation of issues.
  • Ensure compliance with defined SLAs and KPIs.
  • Analyze performance metrics and implement improvement plans.
  • Ensure the quality of service and user satisfaction.
  • Act as a point of contact between the Service Desk and other IT teams.
  • Support the management of critical incidents.
  • Identify opportunities for automation and process improvement.
  • Ensure the updating of the knowledge base.
  • Provide regular feedback, performance reviews, and individual development plans.
  • Ensure compliance with internal IT and security policies.

Requirements:

  • Experience in coordinating technical support/Service Desk teams.
  • Conflict resolution skills.
  • Experience in telephone support and end-user support.
  • Experience in ticketing tools (e.g., ServiceNow, Jira Service Management).
  • Experience in metric analysis and reporting.
  • Experience in microcomputer support.
  • General knowledge of IT infrastructure (Windows, networks, Microsoft 365, AD, VPN, etc.).
  • Good communication, organization, and prioritization skills.
  • Knowledge of ITIL (preferably ITIL certification).

Location: Lisbon, on-site work regime.

If you meet these conditions and would like to join an innovative organization that continuously invests in training its talents, send us your application.

Join us. Let’s innovate together!

All our recruitment processes are based on equal opportunities, valuing each person's competence and potential, and ensuring that no candidate is discriminated against based on gender, ethnicity, sexual orientation, age, religion, or physical condition.