Senior/lead salesforce engineer

Sobre a vaga

Responsible for leading the design, customization, and optimization of the CRM platform. You will lead the design and development of complex digital solutions in the CRM Domain at Merkle, a dentsu company, ensuring robust integration and scalable solutions that align with strategic objectives.

O que vais fazer

• Lead the design and development of complex digital solutions in the CRM Domain
• Lead the development of complex software solutions
• Provide technical guidance and mentorship to junior engineers
• Ensure architectural integrity and consistency across the software development lifecycle
• Develop and maintain software architecture documentation
• Participate in project planning and estimation activities
• Drive continuous improvement initiatives within the development team
• Act as a subject matter expert (SME) for pitches and client work
• Contribute to the vision and strategy of the team

O que é pedido

• Excellent knowledge of CRM systems e.g. Salesforce, HubSpot, Microsoft Dynamics (Backend and Frontend)
• Be able to implement efficient, scalable, and maintainable CRM solutions
• Excellent problem-solving skills with the ability to troubleshoot and resolve complex issues
• Experience in leading and managing project development in Agile or Scrum environments
• Experience with CI/CD and version control tools (e.g., GitHub, GitLab, Bitbucket, Jenkins, etc.)
• Ability to work independently and as part of a team, managing multiple priorities and deadlines and guide junior members
• Ability to query databases for customer data extraction and reporting
• Strong programming skills in APEX, C#, .net, others
• Strong understanding of REST/SOAP APIs for integrating CRM with other systems
• Strong experience with Excel, Power BI, Tableau or others to analyze customer data and generate insights
• Strong understanding of data segmentation, customer lifecycle, and personalization
• Ability to diagnose CRM-related technical issues and provide solutions
• Team player with organizational skills and dedicated to transparency

Valorizado

• Loyalty program modeling (tiers, points/earn, burn rules), wallets, vouchers, promotions, partner/merchant integrations
• Real-time events for accrual/redemption, fraud controls, and member lifecycle orchestration
• Retail execution: visit planning, surveys/audits, image recognition, in-store merchandising, order capture
• Trade promotions & pricing workflows, route optimization, distributor/retailer hierarchies, and offline mobile patterns
• Householding, relationships, KYC/AML processes, advisor workspaces, referrals, and compliance workflows
• Person Accounts vs. Individual model choices; integration to core banking/insurance systems
• Work Orders, service appointments, skills/capabilities, inventory/parts, Scheduling Optimizer, dispatcher console
• Mobile flows, offline behavior, safety/compliance checklists, SLAs/entitlements
• Product rules, price rules, constraint rules, pricing methods, quote templates, approvals, and quote-to-order integrations
• Data model alignment with Billing, tax, proration, renewals, amendments, and complex bundling
• Ingestion pipelines, identity resolution, data streams, calculated insights, segments, and activation to Marketing Cloud/ads
• Real-time personalization, governance, data contracts, and deduplication strategies
• Application Architect
• Platform Developer I
• App Builder
• Sharing and Visibility Architect
• Data Architect
• Platform Development Lifecycle and Deployment Architect
• Platform Developer II
• JavaScript Developer
• Data Cloud Consultant (CDP)
• Certified CPQ Administrator / Developer
• Field Service Consultant
• Financial Services Cloud Accredited Professional
• Consumer Goods Cloud Accredited Professional

O que é oferecido

• Global Perspective: collaborate with over 70,000 talented colleagues across 145 countries
• Hybrid work models, adaptable hours, and home office options
• Hybrid working – expectation of 1 day per week/ 4 days per month in the office
• Competitive salaries
• Volunteer days
• Wellness days
• Modern offices
• Multi-cultural environment
• Training and mentorship