Luza Tecnologia

A company integrated into the Cronos Group, with over 500 companies, 7,500 employees, 10,000 clients, and offices in 10 countries, this organization is a catalyst in translating new technologies into business solutions, always in close collaboration with the client. Luza specializes in Microsoft Modern Workplace, Dynamics 365, Azure, and Power Platform.
About company

Hris- case management functional manager

Remote

location Porto

date June 16, 2026

types Full-time

Apply here apply View all jobs

Sobre o trabalho HRIS- Case Management functional manager

Our client is undergoing a major digital transformation and growth program, with Human Resources playing a central role. As part of this journey, a global HRIS landscape is being implemented across all countries and employees.

The HRIS Case Management Functional Manager will be responsible for designing, implementing, and optimizing Case Management processes within the global HRIS ecosystem, ensuring efficient and high-quality HR support operations.

Mission

Reporting to the HR Program Director, this role is responsible for leading the Case Management functional stream, ensuring alignment with the global HRIS model, and delivering efficient, scalable, and service-oriented solutions.

Key Responsibilities

  • Define, develop, and manage the Case Management Core Model, ensuring alignment with the global project roadmap (build & run phases)
  • Design and monitor KPIs and dashboards related to Case Management performance
  • Identify risks, anticipate roadblocks, and proactively drive resolution
  • Lead testing and validation campaigns for data and processes
  • Collaborate with technical teams to define Case Management architecture and process flows
  • Support Change/Business Readiness initiatives, including training and communication materials
  • Act as Single Point of Contact (SPOC) for Business stakeholders (BPOs and local SMEs), Technical integrator teams, and L3 incidents related to time-related processes
  • Contribute to the HRIS support model, including incident management and reporting
  • Conduct benchmarking and market analysis on global and local best practices

Requirements

  • 3 to 5 years of experience in HRIS projects, ideally in Payroll and/or Core HR in a global environment
  • Experience in HRIS implementation projects (build and/or run), either in consulting or in-house
  • Bachelor's or Master's degree in Information Technology, Human Resources, Business Administration, Finance or similar
  • Project Management certification (e.g., PMP) is a plus
  • Previous operational HR experience (e.g., Talent & Performance) is a plus

Key Skills

  • Strong understanding of Case Management and HR support processes
  • Solid knowledge of support organization models and KPI frameworks
  • Ability to translate business needs into technical solutions
  • Understanding of data security, access management, and GDPR in HR systems
  • Solid project management skills
  • Strong interpersonal and influencing skills in cross-functional environments
  • Customer-oriented mindset with strong adaptability and flexibility
  • Fluent in English
  • Comfortable working in international and complex environments

Benefits

  • Opportunity to be part of a global HR transformation program
  • Exposure to international stakeholders and projects
  • Dynamic and collaborative work environment
  • Career growth and development opportunities