Operational risk & business continuity manager

About KLx

KLx is the Portuguese subsidiary of Crédit Agricole S.A., a large international banking group that provides IT Skills & Software Development services to the IT organizations within the group's business lines.

Our mission is to assist with the IT transformation & activities of a worldwide bank capitalizing on all the skills from our international campus in Lisbon.

About Responsibilities

The main mission will be:

KLx is expanding, and we are seeking an experienced Operational Risk & Business Continuity Manager to enhance our operational resilience and strengthen our internal control framework. In this role, you will play a central part in ensuring that KLx operates in full alignment with the Crédit Agricole Risk Management model. Reporting to the Head of Compliance & Risk, you will reinforce the team by leading the identification, assessment, and mitigation of transversal operational risks, while also developing and maintaining robust business continuity and crisis‑management frameworks.

Operational Risk Management

• Identify and assess operational risks across processes, products, and business units;
• Perform and maintain RCSAs, including control testing and documentation of risk/control gaps;
• Monitor operational incidents and loss events, ensuring root‑cause analysis and remediation;
• Develop and maintain the operational risk framework, policies, and governance standards;
• Track and report KRIs, producing dashboards and insights for management and committees;
• Support business units in documenting processes, risks, and controls, promoting risk awareness;
• Review and challenge new initiatives and change activities to ensure risk considerations are embedded;
• Follow up on new compliance procedural norms by Crédit Agricole and other applicable regulations and decline them locally ensuring the local procedural repository update;
• Monitor of non‑compliance risks, including policy breaches, regulatory obligations, and adherence to standards;
• Support investigations and remediation of compliance breaches, and contribute to regulatory reporting.

Business Continuity & Crisis Management

• Lead the development and maintenance of the Business Continuity Plan (BCP);
• Coordinate Business Impact Analyses (BIAs) across departments;
• Organize and facilitate crisis‑management exercises and scenario testing;
• Ensure alignment between continuity plans, IT disaster recovery, and operational processes;
• Liaise with the Information Systems Risk Manager, IT Head, CISO and other relevant stakeholders for risk analysis;
• Maintain crisis communication protocols and escalation procedures;
• Support rapid response during incidents, ensuring effective coordination and documentation.

Governance & Culture

• Promote a strong risk and compliance culture, embedding ethical behavior and accountability across the organization;
• Ensure policies and procedures are communicated, understood, and consistently applied throughout all business units;
• Strengthen the organizational culture through training and frequent awareness.

Who you are:

• Masters degree in Management, Economics, Finance;
• At least 5 years of experience in operational risk management, business continuity or related fields in regulated industries (banking, insurance);
• Strong understanding of risk frameworks, business continuity standards and latest regulatory requirements ( ex. DORA);
• Familiarity with risk management tools and reporting systems;
• Excellent analytical, problem‑solving, and communication skills;
• Ability to work cross‑functionally with different stakeholders;
• Strong interpersonal awareness and a positive workplace attitude.
• Proactive, structured, and comfortable managing multiple priorities;
• Working proficiency in English (French is a plus).

What we Offer:

• Competitive Salary + Bonus + Flex Benefits + Health Insurance;
• Hybrid working model, allowing you to combine onsite and offsite work;
• Open Space with a lovely location next to Tejo, 5 minutes’ walk from Metro and Train Station, 15 minutes’ drive from Humberto Delgado’s airport;
• Canteen facilities (Breakfast + Lunch);
• Parking upon request (option to charge electrical cars);
• Free coffee, hot chocolate and fruits;
• Training (Hard and Soft Skills);
• International environment with more than 15 nationalities;
• A people oriented and friendly working environment.