ITDS Portugal

ITDS is a leader in outsourcing IT engineers and works with various web and mobile technologies for over 30 global clients. It has been recognized as one of the 1000 fastest-growing companies in Europe for three consecutive years, Great Place to Work, and the Forbes Diamond award in 2023. ITDS currently has more than 600 IT professionals working in Portugal, Poland, and the Netherlands.

About company

Senior ServiceNow CMDB Administrator – ITSM & Configuration Management

On-site

location Lisbon

date October 2, 2026

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Unleash the power of ServiceNow — lead digital transformation in Configuration and ITSM excellence!

Lisbon-based opportunity with hybrid work model.

As a Senior ServiceNow CMDB Administrator, you will be working for our client, a forward-thinking leader in IT Service Management and Cloud solutions. Your expertise will drive the health, configuration, and continuous improvement of the ServiceNow platform, shaping efficient IT workflows and innovative processes. This role offers the chance to influence enterprise IT landscapes and advance your career in a dynamic environment.

Your main responsibilities:

Manage and optimize the ServiceNow CMDB, ensuring data accuracy, consistency, and health.
Review existing system configurations, including attributes, CIs, groups, and workflows, to enhance performance.
Prepare and configure the CMDB to support effective ITSM deployment and operational excellence.
Collaborate with stakeholders to improve business processes and lead continuous improvement initiatives.
Propose and implement automation solutions to increase efficiency and reduce manual efforts.
Maintain comprehensive technical documentation and ensure compliance with best practices.
Coordinate system upgrades, manage permissions, and implement updates while maintaining instance performance.
Troubleshoot and resolve operational issues, ensuring system stability.
Set up system notifications, alerts, reports, and schedules to support proactive management.
Develop and manage data load templates and provide process training to business owners.

You’re ideal for this role if you have:

Minimum of 4 years of experience in ServiceNow administration, particularly with CMDB and ITSM.
Expertise in ServiceNow configuration, management, and deployment, with strong troubleshooting skills.
Proficiency in Javascript, Web services (REST, SOAP), HTML, XML, and API integrations.
Knowledge of ServiceNow ITSM workflows, best practices, and ITIL standards.
Strong analytical skills combined with excellent communication and interpersonal abilities.
ServiceNow CSA certification is a plus.
Fluency in English (fluent command required).

It is a strong plus if you have:

ServiceNow CMDB Fundamentals certification.
Experience with Infrastructure and ITOM modules.
CIS Discovery and Service Mapping certifications.
ITIL Foundation certification.

Eligibility to work in:

Only candidates with an existing legal right to work in Europe will be considered for this role.

#MAKEYourCareerBETTER

Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.

https://itdsportugal.com/en/it-jobs/10093/?utm_source=itjobs

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