ITDS Portugal

ITDS is a leader in outsourcing IT engineers and works with various web and mobile technologies for over 30 global clients. It has been recognized as one of the 1000 fastest-growing companies in Europe for three consecutive years, Great Place to Work, and the Forbes Diamond award in 2023. ITDS currently has more than 600 IT professionals working in Portugal, Poland, and the Netherlands.
About company

Mid-Level IT Support Specialist – Workplace Infrastructure & Collaboration

On-site

location Lisbon

date September 11, 2026

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Ignite IT excellence — revolutionize workplace support with innovative infrastructure solutions!

Lisbon-based opportunity with hybrid work model.

As a Senior IT Support Specialist, you will be working for our client, a global leader in workplace infrastructure and collaboration technology. You will play a pivotal role in maintaining seamless IT operations, enhancing user experience, and driving technological excellence across enterprise environments. This is your chance to contribute to cutting-edge IT support initiatives in a dynamic, fast-paced setting.

Your main responsibilities:

  • Diagnose and resolve complex hardware, software, OS, and network incidents reported by users across Porto and Lisbon, ensuring minimal business impact.
  • Manage full hardware/software lifecycle, including enterprise endpoints (Windows/macOS) and peripheral integrations.
  • Provide dedicated support for meeting rooms and collaboration technology setups, focusing on Cisco and Microsoft TEAMS environments.
  • Identify operational bottlenecks and automate repetitive tasks using PowerShell or other scripting tools to streamline support processes.
  • Oversee workstation provisioning, inventory audits, and secure decommissioning protocols, adhering to corporate policies and data protection standards.
  • Guide, train, and support junior support engineers, fostering a culture of knowledge sharing and structured troubleshooting.
  • Collaborate cross-functionally with Infrastructure, Security, and SysAdmin teams during incident investigations, system rollouts, and infrastructure upgrades.

You're ideal for this role if you have:

  • 4+ years of hands-on experience in IT User Support, Service Desk, or Workplace Infrastructure management.
  • Advanced proficiency in Windows OS environments, Active Directory, and Microsoft 365.
  • Working knowledge of macOS (basic configuration and troubleshooting).
  • Practical experience with SCCM and Mobile Device Management (MDM) solutions.
  • Solid scripting skills, especially PowerShell, for automation and system management.
  • Deep understanding of PC hardware, network protocols (TCP/IP, DNS, DHCP, VPNs), and collaboration room setups (Cisco, TEAMS).
  • Knowledge of ITIL frameworks and SLA-driven service delivery.

It is a strong plus if you have:

  • Fluency in French.
  • Certifications in related fields (ITIL, Microsoft, Cisco) are advantageous.

Language required for the role:

  • Fluent English (B2 minimum).
  • Portuguese language skills are highly desirable.

Eligibility to work in Europe: Only candidates with an existing legal right to work in the European Union will be considered for this role.

#MAKEYourCareerBETTER

Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.

Apply here

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