Mid-level crm/clm application support engineer

Mid-Level CRM/CLM Application Support Engineer

Lisbon-based opportunity with hybrid work model.

As a Mid-Level CRM/CLM Application Support Engineer, you will be working for our client, a leading player in the financial services industry. You will help ensure operational stability and continuous improvement of the CRM/CLM systems that drive critical business processes across an international environment, fostering innovation and resilience.

Your main responsibilities:

• Provide Level 2 production support for CRM/CLM applications and related components.
• Perform daily operational checks, monitor processes, and follow up on data and business workflows.
• Analyze and resolve incidents impacting WDX services, coordinating escalation when necessary.
• Execute deployments, configuration updates, and release activities in collaboration with development and infrastructure teams.
• Conduct root cause analysis (RCA) for recurring issues and contribute to problem management.
• Maintain and improve operational documentation, such as runbooks and SOPs, and propose enhancements to monitoring and operational procedures.
• Collaborate closely with Business teams, Project teams, and other support units to ensure smooth daily operations, service stability, and continuous improvements.

You're ideal for this role if you have:

• 2 to 5 years of experience in application or production support roles.
• Solid experience in application support / RUN / MCO in a critical production environment.
• Good understanding of CRM/CLM workflows, processes, and business logic.
• Programming skills in .NET/C# with MS SQL Server; knowledge of Dynamics365 is a plus.
• Experience with web applications, APIs, relational databases, and monitoring tools.
• Familiarity with ITIL processes (Incident, Problem, Change).
• Basic scripting skills (PowerShell, Shell, Python is a plus).

It is a strong plus if you have:

• Knowledge of WDX administration or configuration.
• Experience working in international teams.
• Understanding of CI/CD principles and DevOps practices.
• Familiarity with monitoring tools like Dynatrace, Splunk, or SolarWinds.

Language Required for the role:

• Excellent command of English (Communicative level)

Eligibility for the role:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

#MAKEYourCareerBETTER. Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.

Benefits

• ITDS Clubs
• Access to medical insurance
• Meal Card
• Access to Pluralsight & Udemy
• Integrational Events

Internal number #9065