Intermedia

Intermedia is a cloud communications company that helps over 130,000 businesses connect better - through voice, video conferencing, chat, contact center, business email, productivity, file sharing and backup, security, and archiving.
About company

Servicenow developer

Remote

location

date July 16, 2026

types Full-time

Apply here apply View all jobs

ServiceNow Developer

Department: IT Business Systems & Security

Employment Type: Full Time

Location: Portugal

About Intermedia

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!

About The Role:

The ServiceNow Developer is a hands-on technical contributor within the IT organization, responsible for designing, developing, configuring, and supporting ServiceNow solutions that improve business workflows, operational efficiency, and user experience.

As a ServiceNow Developer, you will help build and enhance the ServiceNow platform, develop integrations and automations, support ITSM and related workflows, and ensure solutions are secure, well-documented, and aligned with platform standards.

What you will bring to the role:

  • ServiceNow Platform Development: Design, develop, configure, and maintain ServiceNow applications, modules, forms, lists, flows, business rules, client scripts, UI policies, script includes, notifications, service catalog items, and related platform components.
  • Workflow Automation and Process Enablement: Build and improve workflows using Flow Designer, IntegrationHub, approvals, catalog workflows, and automation capabilities that reduce manual effort and improve service delivery across the organization.
  • ITSM and Enterprise Service Management Support: Support and enhance ITSM processes such as Incident, Problem, Change, Request, Knowledge, Asset, and Configuration Management.
  • Integrations and Data Management: Develop, maintain, and troubleshoot integrations with enterprise systems using REST/SOAP APIs, MID Server, import sets, transform maps, scheduled jobs, and other integration patterns.
  • Platform Quality and Release Management: Participate in development, testing, code review, deployment, and post-release validation.
  • Security, Governance, and Compliance: Implement role-based access controls, ACLs, data policies, audit practices, and secure development standards.
  • Troubleshooting and Operational Support: Serve as an escalation resource for ServiceNow defects, performance issues, workflow failures, integration errors, and user-impacting incidents.
  • Documentation and Knowledge Sharing: Maintain clear technical documentation, configuration notes, solution designs, support runbooks, and user guidance.
  • AI and Platform Innovation: Evaluate and responsibly apply ServiceNow AI, automation, and virtual agent capabilities.

Additional Responsibilities:

  • Embody Core Values: Lead by example in upholding Intermedia's Core Values.
  • Operational Excellence: Contribute to platform stability, performance, scalability, and supportability.
  • Stakeholder Partnership: Work closely with process owners, business analysts, administrators, and end users.
  • Confidentiality and Compliance: Handle sensitive information with discretion and adhere to all organizational policies.

What you will bring to the role:

  • 3-6 years of progressive experience developing, administering, or supporting ServiceNow in an enterprise environment.
  • Demonstrated success delivering ServiceNow enhancements from requirements through production deployment.
  • Experience working in ITSM, enterprise service management, or business workflow automation environments.

Technical Expertise:

  • Strong hands-on experience with ServiceNow configuration and development.
  • Proficiency with JavaScript and ServiceNow scripting concepts.
  • Experience with ServiceNow ITSM processes; exposure to CMDB, Discovery, Service Catalog, Knowledge, Asset, or Change Management preferred.
  • Experience building and troubleshooting integrations using REST/SOAP APIs.
  • Understanding of ServiceNow security concepts.

Professional Skills:

  • Strong communicator and collaborative partner.
  • Collaborative problem-solver with the ability to balance stakeholder priorities.
  • Detail-oriented and quality-focused.

Diversity, Inclusion, and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law.

About Intermedia Intelligent Communications

To explore other opportunities check out our careers page: https://www.intermedia.com/about-us/careers