It administrator

IT Administrator

We are seeking an IT Administrator to join our IT team. In this position you will be responsible for providing technical support to users and maintaining IT systems, including hardware, software, and network infrastructure. You will work under the supervision of the IT Manager to ensure that all IT systems are running smoothly and efficiently. You are expected to enjoy helping and communicating with people.

Key Responsibilities

• Provide on-site and remote 1st/2nd line support mainly to employees in Lisbon and also other locations (hardware, Windows, macOS, Linux where applicable, Microsoft 365, collaboration tools, VPN, printers, conferencing).
• Own incidents and service requests in the ITSM/ticketing system, ensuring proper categorization, prioritization, communication, and timely resolution or escalation.
• Administer user lifecycle in Microsoft 365 and Entra ID/Active Directory (accounts, groups, licenses, mailboxes, distribution lists, Teams, SharePoint permissions).
• Prepare, deploy, and recover devices for onboarding and offboarding, including imaging, configuration via Intune or similar tools, asset tagging, and inventory updates (Windows, macOS, and Linux where applicable).
• Support and troubleshoot office network connectivity (LAN, Wi-Fi, VPN endpoints), escalating complex issues to senior engineers or external providers.
• Troubleshoot and support operating systems (Windows, macOS, and basic Linux distributions), including performance issues, system errors, application compatibility, and user environment configuration.
• Ensure endpoints comply with security baselines (disk encryption, antivirus/EDR, updates, MFA) and contribute to security awareness among users.
• Assist with routine system administration tasks (patching, backup checks, monitoring alerts, basic server or cloud administration under guidance).
• Maintain and improve IT documentation and knowledge base articles for both IT and end users, supporting a self-service and continuous improvement culture.
• Participate in internal IT projects (office moves/expansions, tooling changes, automation, audits) and support ISO 27001 controls from an operational perspective.

Must Have Skills

• 1–3 years of experience in IT support, help desk, or a similar technical role (internships included).
• Good knowledge of Windows 10/11 administration, PC hardware, basic networking concepts (TCP/IP, DNS, DHCP, VPN), and common office peripherals.
• Practical experience supporting Microsoft 365 (Outlook/Exchange Online, Teams, OneDrive, SharePoint) and basic Entra ID/Active Directory user management.
• Familiarity with endpoint management and security tools (Intune or similar MDM, antivirus/EDR, remote support tools).
• Experience working with an ITSM/ticketing tool and following structured processes (incident, request, change).
• Strong customer-oriented mindset with excellent communication skills in English.
• Ability to prioritize, document work clearly, and follow procedures in a regulated environment (e.g., ISO 27001).

Nice to Have Skills

• Technical education in IT, computer science, networks, or similar.
• Hands-on experience administering and troubleshooting macOS (e.g., via Intune) and common Linux distributions (e.g., Ubuntu, Debian, or RHEL-based) in a corporate environment.
• Certifications such as CompTIA A+, Network+, Security+, Microsoft (e.g., MS-900, MD-102), or Cisco CCNA.
• Exposure to scripting/automation (PowerShell preferred) and cloud platforms (Azure, Azure AD, basic identity concepts).
• Interest or hands-on use of AI-assisted IT tools (e.g., Claude, Copilot, ChatGPT, Intune Remediation scripts with AI input, proactive ticket analytics).
• Experience in a multinational or outsourcing/consulting environment supporting distributed teams and multiple clients.

Soft Skills Requirements

• Curious, proactive and eager to learn, with clear interest in growing towards systems, cloud, or security engineering.
• Strong sense of ownership and accountability.
• Able to follow through on tickets and small projects independently with support from the wider IT team.
• Team player who collaborates well with colleagues in other countries and time zones, respects procedures, and contributes ideas for improvement.
• Comfortable working on-site in the Lisbon office.

Education

• Technical education in IT, computer science, networks, or similar.

Benefits

• Competitive salary according to qualifications.
• Meal allowance.
• Health insurance from the first working day.
• Modern office facilities in the city center.
• The dynamic and friendly work environment.
• Snacks in the office.

Why Join Us

We foster a collaborative working environment, where every team member is relevant and respected. At INSCALE we are focused on attracting and retaining talent. That’s why our employees are the epitome of our success.