Inbox Agency
Deliverability Operator
Lisbon
August 27, 2026
Full-time
In email marketing, the inbox is everything — and keeping them there is one of the most important jobs in the company. It could be yours.
INBOX Agency is a digital marketing company with 13 years of experience in a discipline that most companies underestimate: email that actually reaches the inbox. We conduct email marketing campaigns on databases across more than 10 countries, covering Australia, Europe, and Brazil. Behind every send is a united team of campaign managers, designers, programmers, and deliverability specialists who share a goal — to deliver our clients' campaigns directly to the inbox every time.
As we continue to grow, we are looking for a talented Deliverability Operator to join our deliverability team. Reporting to the Deliverability Manager, you will protect and improve the performance of our daily email sends across databases in more than 10 countries — ensuring that every campaign reaches its destination: the inbox.
About the role
Deliverability is where email marketing is won or lost. You will be on the front line: configuring the technical settings behind each send, monitoring reputation and inbox placement in real-time, and acting quickly to keep delivery rates high.
What you will do
- Set up the technical variables behind each send;
- Monitor and optimize the key deliverability KPIs — inbox placement rate, delivery rate, bounce rate, and spam complaint rate;
- Protect the domain and IP reputation, and resolve ISP blocks and blacklist incidents;
- Identify deliverability issues and take corrective actions to keep emails out of the spam folder;
- Maintain clear records and report on delivery performance.
What you will bring
Essential
- A degree or professional course in Systems Administration, IT, or a related technical field — or at least 2 years of proven experience in the area;
- Practical knowledge of Windows and/or Linux;
- Solid English skills, written and spoken (B2 level or higher);
- Basic understanding of HTML to identify common coding and email design issues;
- Comfortable monitoring and acting on deliverability KPIs — inbox placement rate, delivery rate, bounce rate, spam complaint rate, and IP/domain reputation;
- Strong organizational skills, with the ability to set, communicate, and manage priorities;
- A collaborative mindset, team first.
Nice to have
- Familiarity with email authentication and reputation concepts (SPF, DKIM, DMARC, blacklists, inbox placement);
- A genuine interest in data monitoring and problem-solving.
What we offer
- The opportunity to work in a distinct and specialized IT field;
- Exposure to databases from around the world (Australia, Europe, and Brazil);
- A hybrid work model (office/remote);
- A full-time flexible schedule, Monday to Friday;
- A salary package aligned with your professional experience;
- A permanent employment contract;
- Private health insurance.
How to apply
Want to be the one who ensures that every email arrives?
Send your CV to careers@inboxagency.com with the reference REF_DO_26 in the subject.
Be part of this team — be the first to deliver.
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