IT Service Desk Specialist – German & English

Your next opportunity starts here.

At Aubay Portugal, we work daily with some of the largest organisations across sectors such as banking, insurance, telecommunications and energy, helping to build and evolve critical systems that support millions of users. We have been in Portugal since 2007 and are part of an international group with a presence in several European countries. More than technology, we build close relationships and deliver real-impact projects.

What will you do?

• Provide 1st level IT support to end-users, managing incidents and service requests efficiently.
• Register, classify, and prioritize reported issues, performing initial remote troubleshooting and diagnostic techniques.
• Document resolution processes and maintain data quality within the ServiceDesk tools (e.g., Helpline) and knowledge base.
• Manage IT accounts, including user, group, and access rights creation and assignment in Active Directory (AD) and various IT systems.
• Escalate complex or unresolved issues to the appropriate IT teams for further assistance.
• Collaborate closely with other technical teams to ensure seamless service delivery and enhance user satisfaction.

What are we looking for?

At Aubay, our focus is on professionals who bring both technical expertise and the right mindset:

• Fluency in German (B2+ level) and English, with excellent verbal and written communication skills.
• A minimum of 3 years of professional experience in a Service Desk role, providing 1st level IT support.
• Solid basic knowledge of Active Directory (AD), Azure, and MS Office Suite.
• Familiarity with IT ServiceDesk tools such as Helpline and ServiceNow, and basic understanding of ITIL processes.
• Completed (or in progress) degree in Computer Science, Business Informatics, Engineering, or a comparable field of study.
• A customer-focused approach, strong problem-solving skills, and empathy in user interactions.
• Alignment with our corporate culture and a commitment to integrity and ethics are highly valued.
• Strong customer focus, teamwork, task prioritisation, and daily commitment are highly appreciated.

What can we offer?

• Continuous growth through our Training Academy, with technical and soft skills training, mentoring, tech communities, workshops and in-person meetups.
• Close support with regular feedback and a structured career advancement model.
• Comprehensive health insurance, including dental coverage, as well as access to a mental health platform and well-being initiatives.
• Team-oriented environment, including events and initiatives to promote connection and team spirit.
• Personal and family life support, from the moment your children are born and throughout their educational path.
• Access to a language platform with conversational classes in multiple languages.
• Project-tailored work model: Hybrid.

What will you find here?

• A close-knit and informal environment, where direct communication is preferred and people are valued.
• Recognition of your contribution, with initiatives that celebrate meaningful moments.
• Freedom to be yourself, without unnecessary formalities.
• Teams where knowledge sharing, collaboration and joint growth are a reality.

If you are looking for more than just a project and want to be part of a team where you can grow consistently, email your CV to ana.c.jorge@aubay.pt. The future awaits you, and so do we. Shall we talk?

Contacts and Address

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Av. Duque de Ávila 46, 7C 1050-083 Lisboa