Accenture Portugal

Accenture is a global leader in professional services that helps leading organizations worldwide, both public and private sectors, to develop their digital core, optimize operations, accelerate revenue growth, and improve services to citizens, creating tangible value at speed and scale.
About company

Network engineer - operations (maturity l3+)

Remote

location Lisbon, Porto

date May 27, 2026

types Hybrid

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Description

Accenture Technology powers our clients to achieve high performance. We combine business and industry insights with innovative technology to drive growth for your business. We extend our technology and business capabilities through a powerful alliance ecosystem of market leaders and innovators to provide our clients the best specialized skills and tailored solutions.

Job Summary

We are seeking a highly qualified professional to join our team as a Network Operations Engineer (MS NOC). This role is responsible for operating and stabilizing day-to-day network services through configuration, troubleshooting, documentation, and continuous improvement contributions within the MS-NOC Services framework.

Requirements

Qualifications

  • Minimum of 5+ years of experience in network operations or engineering
  • Operational maturity level 3 or higher (skilled / independent)
  • Proven ability to resolve the majority of operational issues independently
  • Experience engaging vendors for deep technical defects or structural changes
  • Strong understanding of ITIL-aligned operational processes

Responsibilities

  • Operate day-to-day network services, including proactive monitoring, incident handling, troubleshooting, and controlled change execution
  • Perform L2/L3 configuration and troubleshooting across WAN / SD-WAN, LAN / Wi-Fi, data center connectivity, and cloud interconnect domains
  • Execute incident, problem, and change activities using ServiceNow in line with defined processes
  • Produce high-quality operational records, including ticket closure notes, configuration changes, topology updates, and documentation
  • Support root cause analysis activities and contribute to post-incident reviews
  • Participate in operational governance forums and contribute to service improvement initiatives
  • Collaborate with vendors and internal teams to restore services and improve network stability

Technical Skills (Must-Have)

  • Solid L2/L3 networking knowledge with hands-on operational experience
  • Strong troubleshooting and configuration skills across WAN / SD-WAN, LAN / Wi-Fi, data center connectivity, and cloud interconnect fundamentals
  • Experience with monitoring and observability platforms such as Zabbix, SolarWinds, and Grafana
  • Strong ITSM execution discipline using ServiceNow
  • Consistent documentation practices using tools such as Confluence
  • Familiarity with automation and programmability concepts, including scripts, APIs, and structured data formats (JSON, YAML)

Certifications (Expected)

  • CCNA or equivalent certification
  • CompTIA Network+
  • ITIL Foundation
  • Cloud Networking certification or equivalent knowledge

Nice to Have

  • Experience in multi-region or enterprise-scale network environments
  • Basic scripting skills (e.g., Python) for operational automation
  • Exposure to intent-based networking or advanced telemetry
  • Experience working in regulated or tender-based service environments

Additional Information

  • Work Model: Hybrid
  • Location: Lisbon or Porto