Salesforce has launched Agentforce 2dx, a major upgrade to its digital labor platform that allows autonomous AI agents to operate seamlessly across enterprise systems without human supervision.
- From reactive to proactive AI: Agents can now anticipate needs, monitor data, and take action automatically.
- Multi-agent framework: AI assistants will negotiate with each other, streamlining business tasks with minimal human intervention.
- Developer tools: Salesforce introduces Agentforce Developer Edition, Agent Builder, and AgentExchange to accelerate AI adoption.
- Industry impact: Healthcare and recruitment are early adopters, reporting millions in cost savings.
Agentforce 2dx will be generally available in April 2025, with some features launching immediately.
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