AI is creating chances, but people worry about losing their jobs. Patrícia Fonseca, a Novobanco director, says it’s better to retrain people instead of replacing them. She believes that people are still very important, especially for checking AI tools.
Over the last few months, 1,400 workers learned digital skills so they can work with AI in a safe way. This makes sure the AI is easy to understand, fair, and follows the law. Inside the company, AI is helping to make boring tasks easier, make things run better, and improve security. For customers, AI tools like the mIA assistant are making customer service better while still offering different ways to get in touch.
Fonseca says that, AI is not the only thing that matters. It’s just a way to make things better for workers and customers. She points out that it’s important to find a good balance between people and technology in the bank's changes.
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