NOS and Deloitte have teamed up to put Portugal at the cutting edge of technology. For the first time anywhere, the Agentic AI Blueprint for Telcos is being implemented in a real-world setting. The solution uses agentic Artificial Intelligence, which allows for the creation of autonomous agents.
These agents can execute tasks, make decisions, and adapt in real time. The model follows global standards from TM Forum and gives telecom operators a clear path to move from prototyping to full-scale production. This accelerates automation in network management and customer experience. For NOS, this project is a key step in integrating AI across the organization. It directly boosts the productivity of technical teams and improves service quality. Deloitte estimates that Agentic
AI offers a $150 billion market opportunity for the telecommunications sector over the next five years. The project follows a method designed to identify high-impact use cases and create a roadmap for scalable adoption that fits a quickly changing market. By adding autonomous intelligence to network operations, the partnership aims to improve efficiency, resilience, and innovation in digital services.
Building on their long-standing collaboration, NOS and Deloitte now want to create a model that other operators worldwide can replicate. They aim to change how telecom infrastructures are managed through intelligent automation.
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