PrimeIT

A PrimeIT é uma empresa de referência com 19 escritórios internacionais e 2 Talent Hubs (Vietname e Brasil), focada em serviços de TI, Telecomunicações e Engenharia. Com 18 anos de experiência, especializamo-nos em Team Extension, Team-as-a-Service, Managed Services, Desenvolvimento de Software Personalizado e Nearshore, e temos mais de 2.360 profissionais a trabalhar em projetos nacionais e internacionais.
Sobre a empresa

L1 support

Remoto

location Lisboa, Setúbal

date 25 de agosto de 2026

types Full-time

wage 18k-24k EUR

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Did you know that the average reading time for a job advertisement is only 30 seconds? Let's use them well: 18 years of experience. 2,360 employees. 20 offices and 2 Talent Hubs. 10 internal programmes designed with you in mind.

We are looking for a L1 Support!

Location: Palmela

Level of Experience: Mid

Salary Package & Benefits: €920 to €1,500 (salary base) + Food Allowance + Flex Benefits

  • Provide first-line (L1/N1) technical support to end users and customers.
  • Receive, log, categorize, and manage incidents and service requests.
  • Perform initial troubleshooting and resolve incidents following established procedures.
  • Execute SQL queries to validate, investigate, and retrieve data.
  • Escalate complex issues to Level 2 (L2) support teams when required.
  • Monitor systems and applications, identifying and reporting anomalies.
  • Ensure compliance with agreed Service Level Agreements (SLAs) and response times.
  • Document incidents, resolutions, and troubleshooting steps in the ticketing system.
  • Communicate effectively with users and technical teams in both Portuguese and English.
  • Collaborate with cross-functional teams to ensure service continuity and operational excellence.
  • Provide operational support in a shift-based environment.
  • Maintain and update technical documentation and knowledge base articles.
  • Willingness to work in a shift-based environment (24/7 rotation, if applicable).
  • Valid driver's license and own transportation are required due to the work location and shift schedule.

We offer our teams:

  • Health insurance and other extra salary benefits;
  • Training and development plan;
  • Opportunities for professional growth and development;
  • Dynamic and collaborative work environment;
  • Possibility of integration into international project.