Fox IT

A Fox IT é uma empresa de consultoria 100% portuguesa. Foi fundada em 2018 com o forte desejo de fazer uma diferença positiva no mercado de TI. Com uma nova abordagem, considerando os consultores como os nossos maiores ativos, trabalhamos para responder às necessidades dos nossos clientes com soluções adequadas.

Sobre a empresa

Service Now: Business Analysts Seniores

Presencial

location Lisboa

date 11 de fevereiro de 2026

types Full-time

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FOX IT is a Portuguese IT Consulting Company established in 2018 with a mission to make a positive impact in the IT industry. The company values its consultants as their greatest assets and focuses on providing tailored solutions that meet clients' needs. Committed to fairness and collaboration, FOX IT aims to create long-lasting partnerships that benefit all stakeholders. The company's mission is to bring innovation and integrity to the IT industry, forging relationships where everyone thrives.

É uma oportunidade de Manutenção aplicacional (suporte à operação, manutenção corretiva, manutenção evolutiva e projetos) para a qual precisamos de um BA de ServiceNow. Este BA fará a ponte entre o cliente e a equipa de desenvolvimento. Será uma alocação de longa duração.

Job description

- Work closely with business stakeholders to identify, analyse, and document requirements in ServiceNow.

- Analyse existing processes, identifying gaps and opportunities for improvement.

- Recommend best practices to streamline incident, problem, change, and asset management processes within ServiceNow.

- Ensure alignment with ITIL framework and organizational policies.

- Serve as a liaison between business users and ServiceNow development team.

- 5+ years Hands-on experience in the Business Analyst role on the ServiceNow platform.

- Good overall knowledge of the ServiceNow Platform.

- Experienced in ITSM and CSM.

- Fluent English.

- Agility is needed, SAFe knowledge is a plus.

Location: Lisboa, Porto, Portugal