Fox IT

Fox IT is a 100% Portuguese consulting company. It was founded in 2018 with a strong desire to make a positive difference in the IT market. With a new approach, viewing consultants as our greatest assets, we work to respond to our clients' needs with well-suited solutions.

About company

Service Now: Senior Business Analysts

On-site

location Lisbon

date February 11, 2026

types Full-time

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FOX IT is a Portuguese IT Consulting Company established in 2018 with a mission to make a positive impact in the IT industry. The company values its consultants as their greatest assets and focuses on providing tailored solutions that meet clients' needs. Committed to fairness and collaboration, FOX IT aims to create long-lasting partnerships that benefit all stakeholders. The company's mission is to bring innovation and integrity to the IT industry, forging relationships where everyone thrives.

This is an opportunity for application maintenance (operational support, corrective maintenance, evolutionary maintenance, and projects) for which we need a ServiceNow BA. This BA will bridge the gap between the client and the development team. It will be a long-term allocation.

Job description

- Work closely with business stakeholders to identify, analyse, and document requirements in ServiceNow.

- Analyse existing processes, identifying gaps and opportunities for improvement.

- Recommend best practices to streamline incident, problem, change, and asset management processes within ServiceNow.

- Ensure alignment with ITIL framework and organizational policies.

- Serve as a liaison between business users and ServiceNow development team.

- 5+ years Hands-on experience in the Business Analyst role on the ServiceNow platform.

- Good overall knowledge of the ServiceNow Platform.

- Experienced in ITSM and CSM.

- Fluent English.

- Agility is needed, SAFe knowledge is a plus.

Location: Lisbon, Porto, Portugal