IT Service Design Specialist - Full remote

We are looking for a Full-remote IT Service Design Specialist to join the team of our client - a global company in the industry sector.

What will be your main tasks and responsibilities?

- Setup, record and monitor relevant KPIs for IT global services, processes and functions;

- Analyze the results together with service, process and function owners from Group functions or regional level and identify improvement opportunities;

- Conduct benchmarks and surveys, analyze and act on results;

- Collect and aggregate service cost and consumption data from various sources;

- Define service pricing and allocation keys for billing (IT Fee) in alignment with Group Finance and Controlling;

- Identify and create coaching opportunity, required change, new demand as well as new knowledge articles;

- Review and update Group IT processes, maintain process documentation and related knowledge base.

What is required from you?

- Degree in Computer Science, or a related field;

- Deep understanding of IT Service Management best practices, ideally with ITIL certification;

- Proficiency in financial management and IT service management software, preferably Microsoft Dynamics D365, Microsoft Power BI and ServiceNow.

- Strong analytical and problem-solving skills, with the ability to interpret complex financial data;

- Excellent communication and interpersonal skills;

- Proven track record of driving process improvements and implementing best practices.

- Fluency in English (both written and spoken).

Sounds like you? Send us your CV and let's talk!

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Contacts and address

Linkedin

Oriente Green Campus Rua Adão Manuel Ramos Barata, nº 3, Fração CA 1885-100 Moscavide