QiBit

QiBit is a company dedicated exclusively to the Information and Communications Technology (ICT) sector, belonging to Gi Group, an Italian multinational positioning itself as one of the largest companies worldwide in the field of Human Resources.

About company

Application Support Manager

On-site

location Lisbon

date July 3, 2025

types Full-time

Apply here apply

View all vacancies

We are looking for an Application Support Manager, to integrate the team of our client - a company in the banking and financial sector.

What will be your main tasks and responsibilities?

- Manage and coordinate the team responsible for the support and maintenance of banking applications;

- Ensure the stability, availability, and performance of critical applications;

- Monitor and ensure compliance with SLA and regulatory requirements;

- Coordinate incident resolution and ensure effective communication with stakeholders;

- Collaborate with development, infrastructure, and security teams to optimize solutions;

- Define continuous improvement strategies and automation of operational processes;

- Manage upgrades, patches, and versions of applications to minimize operational risks;

- Ensure compliance with security and regulatory standards (e.g., GDPR, PSD2);

- Analyze performance metrics and propose improvements in user experience.

What is required from you?

- Academic background in Computer Engineering, Information Systems or other similar area will be valued;

- Previous professional experience, ideally over 6 years, in application management in a banking environment;

- Solid knowledge in architecture and functioning of banking applications;

- Familiarity with databases, APIs, system integration, and information security;

- Experience with applications: SAS Viya, SAS DIS, SAS FM, Finastra Trade Innovation, Finastra Payments to Go, Asseco core banking (Banka, Financa and AM), Live and Dixtior DCS;

- ITIL or similar certifications are a plus;

- Experience with monitoring and ITSM tools (PRTG, Splunk, etc.);

- Knowledge of banking standards and regulations (e.g., GDPR, PSD2);

- Analytical skills and focus on solving complex problems;

- Ability to manage multidisciplinary teams and effective communication with stakeholders;

- Ability to adapt and make decisions under pressure;

- Proactive mindset with strong coordination and summarization capabilities;

- Ability to work under pressure and lead crisis situations;

- Strong analytical and problem-solving skills with a structured approach;

▪ Strong interpersonal working relationships and team leader;

▪ Capacity to work under pressure and commitment with deadlines.

Sounds like you? Send us your CV and let's talk!