Application Support (2nd/3rd Line)

We are looking for a Application Support (2nd/3rd Line) to work hybrid in Lisbon who’s eager to embark on an exciting new opportunity!

Apply here:

https://rupeal.typeform.com/to/ol4gTH?opportunity=J%C3%A9ssica%20Marques&channel=ITJobs

About KWAN

We connect IT professionals with projects that match their skills, professional experience, and goals, then we offer a career progression program, delivered by in-house specialists - our People Experience Partners - to guide them through our journey with us.

What is this challenge about:

- Provide 2nd and 3rd line application support;

- Participate in the automation of operational tasks;

- Monitor and control service levels (SLAs);

- Identify and resolve issues, and implement monitoring solutions;

- Communicate with technical and functional teams;

- Create and maintain support documentation and internal knowledge base;

- Analyze and improve internal processes and tools;

- Investigate and resolve incidents and problems;

- Support service operations and develop tools/processes to improve service management.

Does it sound exciting? Apply now!

https://rupeal.typeform.com/to/ol4gTH?opportunity=J%C3%A9ssica%20Marques&channel=ITJobs

What we are looking for:

- Degree in Computer Engineering or similar field;

- 2+ years of experience in operations or application support;

- Experience with SQL / MySQL;

- Comfort in UNIX/Linux environments;

- Scripting languages: KSH, Bash, Python, Perl;

- Solid understanding of networking concepts (TCP/IP);

- Experience with REST APIs;

- Hands-on with UNIX/Linux system operations;

- Knowledge of ITIL framework;

- Experience with version control tools (e.g., Git/GitLab);

- Knowledge of Ansible (playbook creation & automation);

- Experience with Grafana (dashboard creation & alerting);

- Familiarity with ELK Stack, Logstash;

- Knowledge of IT best practices standards/tools (ITIL, ISO20000).

Do you meet most of the position requirements? Then grab this opportunity and apply now!

https://rupeal.typeform.com/to/ol4gTH?opportunity=J%C3%A9ssica%20Marques&channel=ITJobs

What we offer:

- A project that matches your skills and ambitions, as well as your preferences for working policies and culture.

- A competitive salary with awesome benefits and opportunities to leverage your knowledge and network to earn additional income.

- An empowering and respectful work culture enriched with social and learning events.

- A People Experience Partner specially assigned to you - your go-to career guide, responsible for supporting your growth, facilitating training, and ensuring your work-life balance at KWAN.

- A relocation package and visa sponsorship for all our international hires.

Some Words From Our Colleagues:

“At KWAN, they make sure that I feel comfortable with the client I’m working for and that what I’m doing aligns with my career aspirations.” — Luis Caldeira, DevOps @ KWAN

Grab this opportunity, apply now!

https://rupeal.typeform.com/to/ol4gTH?opportunity=J%C3%A9ssica%20Marques&channel=ITJobs

Contacts and address

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Avenida Duque de Ávila, 46 - 3ºA 1050 - 083 Lisboa