Risk & ai business analyst

Risk & AI Business Analyst

Portugal Remote

Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence.

The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle.

As a Risk & AI Business Analyst, you will be the bridge between our clients’ business needs and our technical implementation teams. You will work closely with financial institution stakeholders, project managers, data engineers, and operations personnel to ensure successful deployment, configuration, and ongoing optimization of Feedzai’s fraud detection solution.

Your Day to Day:

- Requirements Gathering & Analysis

- Conduct workshops and interviews with client stakeholders to document business requirements, fraud scenarios, and investigative workflows.

- Translate regulatory and compliance requirements (e.g., BSA/AML, PSD2 SCA) into system specifications.

- Solution Design & Configuration

- Work hand-in-hand with the Solutions Architect to define a cohesive solution that solves the core client challenges aligned with product capabilities.

- Align with product to assess how complex client requirements can be met with our current product offering.

- Own data mapping & event flow definition.

- Implementation & Testing

- Develop detailed functional specifications for system configuration.

- Coordinate user acceptance testing (UAT), develop test scripts, and validate that the solution meets business needs.

- Stakeholder Communication & Training

- Prepare and deliver training sessions, user guides, and process documentation for client operations & technical teams.

- Lead post-implementation reviews to capture lessons learned and share best practices across account teams.

You Have & You Know-how:

- MSc or similar in Finance, Information Systems, Risk Management, or related fields.

- 5+ years of experience in fraud risk, business analysis, or operations within financial services or fintech.

- Strong understanding of fraud detection methodologies, risk analysis, and alert management platforms.

- Proficiency with data querying tools (e.g., SQL) and analysis in Excel or BI tools (e.g., Power BI, Tableau).

- Excellent problem-solving skills and ability to translate complex requirements into clear specifications.

- Outstanding verbal and written communication, with experience facilitating workshops and delivering client presentations.

- Customer facing experience.

- Ability to thrive in a fast-paced environment and learn quickly.

- Ability to travel 25% of the time.

Feedzai is an Equal Opportunity Employer and we value diversity at our company.

Feedzai does not accept unsolicited resumes from recruiters or employment agencies.