Crossjoin Solutions
Junior IT Suppport Analyst
Setubal
August 25, 2025
Full-time
We're looking for a proactive and detail-oriented Junior IT Support Analyst to join our team.
Requirements:
- High school diploma (12th grade) or a professional IT course.
- Passion for technology and solving complex problems.
- Willingness to learn programming and software fundamentals.
Responsabilities:
- User Support: Provide first-level technical support for our team, troubleshooting issues with hardware (laptops, monitors, printers), software, and network connectivity (Wi-Fi, VPN).
- Onboarding & Offboarding: Get new employees ready for their first day by setting up their accounts, configuring hardware, and installing necessary software. You'll also assist with deactivating accounts and collecting equipment when a colleague leaves.
- Basic Network & Server Maintenance: Support senior IT staff with routine tasks like monitoring network performance, checking logs, and assisting with infrastructure evolution. This is a great chance to learn about our systems from the ground up.
- Documentation: Create and update internal guides and documentation for common IT issues to help everyone find solutions faster.
- Security Support: Act as the first point of contact for colleagues reporting suspicious activities (like phishing attempts) and assist the Information Security team with gathering information and implementing security policies.
- Scripting & Automation: Help automate repetitive tasks by writing and maintaining simple scripts (e.g., in Python).
- Tool Maintenance: Provide support for our internal tools, which includes troubleshooting user-reported issues and applying minor updates.
We offer:
- Integration in a dynamic, goal-oriented and cooperative team;
- Health Insurance extensible to the family;
- Crosser Assistance Program (Psychology, Psychosocial, Financial, Legal and Nutrition consultations);
- Career Plan transversal to the entire company;
- Monthly gym subscription;
- Team-building events.
If you're interested, apply now at: https://www.crossjoin.pt/opportunities/?ashby_jid=3328d445-d5f9-476b-a5d3-61556a2c6163
With the submission of your application you authorise the treatment and storage of your personal data within Crossjoin Solutions, Lda database for this recruitment process and/or other future opportunities.
Tags
Similar vacancies