Servicenow administrator (m/f/d)

ServiceNow Administrator (m/f/d)

We are looking for a ServiceNow Administrator to cover parental leave at our Tech Hub in Porto. You will support and optimise the ServiceNow platform to ensure reliability, security, and efficiency. You’ll manage configurations, user access, incidents, and upgrades while driving continuous improvement and collaboration across teams to enhance workflows and user experience.

For the time being, this will be a two-year contract.

What you can expect in this role:

- You will configure and manage the ServiceNow platform to meet organizational needs, ensuring system health and optimal performance.

- You will manage user access and permissions, oversee incidents, and perform basic troubleshooting to maintain smooth platform operations.

- In addition, you will support reporting and analytics by maintaining dashboards and monitoring KPIs to identify areas for improvement.

- You will also participate in system upgrades and patching, ensuring security, compliance, and up-to-date functionality.

- Finally, you will maintain documentation and provide training to users, contributing to continuous improvement initiatives and vendor management activities.

Your essential experience and education:

- 2+ years of hands-on experience in the administration of Corporate IT tools (e.g. Salesforce, MS365, SAP), preferably ServiceNow.

- Must-haves: Expertise in incident management processes; basic understanding of ITIL principles and JavaScript (or similar scripting languages). Strong analytical and problem-solving abilities, with a sense of ownership, great prioritization, and the ability to remain effective while multitasking.

- Nice-to-haves: Knowledge of SQL and REST APIs.

- A collaborative and motivated team player, eager to learn and grow, with a strong interest in new technologies and continuous improvement.

- Good verbal and written communication skills in English; German and/or Portuguese are a plus.

What's in it for you?

- Exciting Intersection of Entertainment and Tech: Join one of Germany´s leading media companies being at the forefront of digital transformation and world-class technology.

- Compensation: Fair and equal pay | Maximum exempt food allowance (via Coverflex) | Employee discounts/offers | Relocation bonus.

- Personal & Professional Development: Well-defined career progression with personalized skill-building & growth focus | Udemy | Conferences & training budget | Optional German/Portuguese classes | Side project time.

- Work-Life Balance: Flexible working hours | Hybrid working model (90 days onsite per year, self-managed) | No dress code | 25 vacation days plus half day on Xmas.

- Office Perks & Amenities: Free parking | Free coffee, tea & fruits | Pet-friendly office | Rooftop lounge with snooker & piano | On premise gym, cafeteria, vending machines & microwaves.

- Wellbeing: Private health insurance (incl. option of family extension at own cost) | Mental health support | Subsidized Urban Sports Club membership.

- Team Spirit: Top Employer according to Teamlyzer | Frequent team events | Regular trips to Germany | Start-up spirit | Supportive, inclusive and open corporate culture, e.g. employee networks like PROUD, Greenteam, fempowerment.

Closure

We are looking forward to your application!

Apply within 5 minutes via our job portal.

Your profile doesn't fit 100%? No worries, apply anyway! We support your professional & personal development on the job.

At Seven.One Tech Hub, part of ProSiebenSat.1 as the home of popular entertainment/infotainment and a leading entertainment and commerce player in the German-speaking region, we make digital entertainment happen! Reaching millions of viewers and users each day is the basis of our success. We develop first-class products and take our technology to the next level every single day. You are looking for an exciting career opportunity in media and e-com, love to work for different branches and products, and become part of a diverse tech community? Join our newly set-up Tech Hub and become a crucial part of our digital future.

Company Text

Click here to learn more about the ProSiebenSat.1 Group and our diverse portfolio.

As a signatory of the Diversity Charter, ProSiebenSat.1 is committed to a working environment free of prejudice and actively promotes diversity and equal opportunities among employees.

You have a disability and would like to apply? Then you are very welcome. We know that we are not entirely accessible yet, but we are working on it. Let's talk about how we can eliminate any barrier together and find an individual solution if needed.

Although we refer to one gender in the text, all genders may be implied.