With 13 years of history, Kwan has built a people-first culture that challenges the usual tech talent model. CEO Duarte Fernandes explains how well-being, proximity, and continuous development are now core to attracting and retaining professionals in a competitive market.
Kwan treats employees as more than numbers. People Experience Partners (PEPs) guide career paths, anticipate challenges, and ensure alignment with meaningful projects. Leadership is nurturing, promoting autonomy, coaching, and transparency even during rapid growth.
Daily initiatives—from upskilling programs and coaching to Kwan4Wellness and cultural rituals—reinforce the culture. Tools like the internal chatbot AsKwan free HR teams to focus on what matters: development and well-being.
Balancing flexibility with retention requires support during project changes, clear opportunity pipelines, and transparent communication. These practices keep average consultant tenure at nearly 25 months, with satisfaction above 75% measured via NPS, eNPS, and surveys.
Kwan also values internalization: employees who move on do so naturally, with ties maintained through events and communities. Even in a competitive market, the company attracts talent through its authentic culture, challenging projects, and proactive pipelines.
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