Hitachi Digital Services has partnered with ServiceNow to improve how companies manage mission-critical infrastructure. The collaboration combines Hitachi’s deep operational technology (OT) knowledge with the ServiceNow AI Platform.
Together, the companies are advancing Hitachi Intelligent Infrastructure Monitoring ServiceNow AI capabilities. This system connects raw operational data directly with enterprise workflows to help teams act on automated insights in real time.
Bridging the Gap Between Field Operations and IT
Operators across the energy, mobility, and manufacturing sectors face heavy pressure to maintain safety and reliability. Disparate systems and siloed data often delay fast decision-making.
The Hitachi Digital Services ServiceNow partnership 2026 initiative aims to cut these technical silos. This manufacturer-agnostic technology integrates video feeds, thermal imaging, IoT sensors, and advanced analytics into a single dashboard.
When combined with ServiceNow’s Workflow Data Fabric, the platform allows industrial operations to:
- Centralize Data: Compile information from fragmented sources in real time.
- Automate Workflows: Convert raw field data into automated service tasks.
- Act Proactively: Detect, rank, and fix equipment issues before failures occur.
- Connect Teams: Link field engineers seamlessly with corporate office teams to reduce operational risk.
Intelligent Solutions for Complex Infrastructure
The joint solution supports Hitachi's broader HMAX vision. HMAX is a suite of next-generation solutions designed to bring AI powered mission critical infrastructure monitoring to social infrastructure. It optimizes project planning, asset prediction, and fault prevention to maximize efficiency for heavy industry.
By automating resolutions rather than reacting to failures, joint customers can better protect on-site workers and maintain continuous operations.
For professionals tracking the latest tech news or keeping an eye on growing tech companies in the enterprise automation space, this partnership demonstrates how physical AI is reshaping modern industrial workflows.
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