Novo Banco has taken a major step to strengthen its defenses against financial crimes. The bank selected Feedzai financial security solutions for a multi-year transformation project. The goal is to modernize both fraud and money laundering prevention. This change isn’t just technical—it directly impacts customers and frontline teams. Faster alerts, improved risk detection, and reduced investigation times are all part of the plan.
The project centralizes risk management by merging several departments. Teams handling “know your customer,” anti-money laundering, and fraud now operate on a single platform. Feedzai says combining these risk signals reveals links hidden in separate tools. The outcome? Greater visibility of both customer and transaction risk. Decisions become faster, smarter, and more informed, while customers enjoy stronger protection.
From a customer perspective, the changes are noticeable. Onboarding processes are faster and smoother. Feedzai’s partnership with Neterium helps lower false positives and reduce unnecessary alerts. This decrease in friction makes banking easier for legitimate users. Novo Banco plans to expand these tools to cover cybersecurity alongside fraud and AML.
Key Benefits of the Transformation
- Holistic risk management – Single platform for fraud, AML, and KYC signals.
- Improved alerts – Higher quality notifications reduce wasted investigation time.
- Enhanced visibility – Links between suspicious behaviors are easier to detect.
- Customer experience – Faster onboarding, fewer false positives, smoother interactions.
- Future-proofing – Event-based risk analysis and broader detection across channels.
The platform also introduces AI-driven capabilities. By using AI fraud detection software, Novo Banco can analyze patterns in real time. Behavioral changes trigger event-based risk analysis automatically. Banks can spot anomalies across all digital channels, from mobile apps to ATMs. This integration ensures financial crime prevention is proactive rather than reactive.
Here’s a simple comparison of traditional versus modern approaches:
Feature Traditional Approach Feedzai-Enhanced Approach
Risk Management Isolated teams for fraud & AML Unified platform consolidating signals
Alert Accuracy High false positives Reduced false positives
Customer Onboarding Slower, manual checks Faster, automated onboarding
Detection Scope Limited channels All digital and physical channels
Novo Banco’s leadership emphasizes the interconnectedness of fraud and money laundering. Archit Chamaria, the bank’s Chief Data and Analytics Officer, notes that managing these risks separately limits effectiveness. Feedzai allows the bank to see risk holistically, based on accurate and high-quality data. This approach protects customers and streamlines internal operations.
Pedro Barata, Feedzai’s Chief Product Officer, adds that financial crime is no longer isolated. Fraud and money laundering are part of the same ecosystem. Novo Banco’s transformation reflects a broader industry trend. Banks are moving toward unified, data-driven risk management that benefits both security teams and customers.
In conclusion, financial crime prevention solutions from Feedzai are reshaping Novo Banco’s operations. The partnership delivers better detection, faster customer service, and stronger security. For customers and the bank alike, this is a win-win transformation.
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