Microsoft is having a tough time convincing companies to adopt its Copilot AI assistant because employees are flocking to ChatGPT instead. A year ago, pharmaceutical giant Amgen announced it would equip 20,000 workers with Microsoft’s Copilot—a major win for Microsoft’s multibillion-dollar AI push, proudly featured in several case studies.
Fast forward 13 months, and many Amgen employees are choosing to use OpenAI’s ChatGPT over Copilot.
Ironically, Microsoft is both OpenAI’s biggest investor and its fiercest competitor in the enterprise AI arena. Despite Microsoft’s push, customers like Amgen are switching gears and embracing ChatGPT, highlighting the fierce battle for AI dominance in the workplace.
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