Artificial intelligence has become a standard part of daily work for professionals in Portugal. According to the study "The Moment of Truth for AI in Companies" by OpinionWay for Cegid, 84% of Portuguese workers use AI tools at work, up from 65% in 2025.
Portugal leads several European markets in individual technology adoption, but a noticeable gap remains between personal usage and official corporate integration.
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Strategic Use and Decision-Making
AI is no longer used just for simple drafting or web searches—it is now actively shaping business decisions:
- Supporting Core Decisions: 44% of workers use AI frequently to guide major business decisions.
- Younger Generations: Among professionals aged 18–29, 57% rely on AI for key decisions, with 86% expressing positive views toward the technology.
- Public Sector: Public Administration shows the highest regular usage, with 53% of employees consulting AI tools for daily tasks.
Shadow IT and Security Challenges
High adoption brings new data privacy and security risks for organizations:
- Unapproved AI Use: 69% of workers admit to using external, non-vetted AI tools without informing management.
- Sector Differences: Unsanctioned tool usage reaches 77% in Public Administration, compared to 63% in Commerce.
This unmonitored usage highlights the urgent need for companies to define clear, safe, and transparent AI governance policies.
The Enterprise Integration Gap
While individual usage is booming, structured corporate deployment lags behind:
- 41% of employees report that AI is partially integrated into company workflows.
- Only 6% consider AI to be fully integrated into enterprise operations.
Overall sentiment remains high: 76% of Portuguese workers feel positive about using AI, citing curiosity (48%) and confidence (28%) as top feelings, while concern dropped to 23%.
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