Salesforce Administration

Who is Volkswagen Financial Services?

It has been over 70 years since Volkswagen Financial Services AG financed the first Volkswagen vehicles in Germany in 1949. Many things have changed since then, but our core objective hasn't: ensuring we meet people's mobility needs.

Today, Volkswagen Financial Services operates in 48 markets through its various subsidiaries, holdings, and joint ventures. As the largest provider of automotive financial services in the world, we pride ourselves on fostering a diverse, inclusive, and equal opportunity work environment.

In our location in VWFS Porto, you will join a dynamic team committed to innovation and excellence in financial and technology services.

The role:

We are looking for a motivated and versatile Salesforce Business Analyst and Salesforce Administrator who thrives at the intersection of business and technology.

In this hybrid role, you will work closely with business stakeholders and technical teams to capture, analyze, and translate business requirements into Salesforce solutions, while also performing hands-on configuration and platform administration.

Your work will directly contribute to enhancing customer journeys, ensuring platform governance, and optimizing operational processes.

Key responsibilities:

• Gather, document, and prioritize business requirements
• Translate business needs into clear user stories with robust acceptance criteria
• Configure objects, fields, flows, validation rules, page layouts, and permission sets in Salesforce
• Support sprint planning, testing cycles, and user acceptance testing (UAT)
• Identify opportunities for business process automation and functional optimization
• Collaborate with developers, architects, and administrators to design scalable Salesforce solutions
• Support data quality initiatives, including data validation and reporting
• Align with project stakeholders, manage expectations, and monitor roadmap risks

We believe that the right profile for this job should have / be:

• 2–3 years of experience as a Business Analyst or Salesforce Administrator (target, not rigid)
• Hands-on practical knowledge of the Salesforce platform and its capabilities
• Familiarity with Agile methodology and user story development
• Experience with declarative tools, such as Flows, validation rules, and reports/dashboards
• Skills in data analysis and business process modeling
• Strong communication and stakeholder management skills
• High attention to detail, structured documentation skills, and analytical thinking
• Salesforce certifications, such as:
• Salesforce Administrator (highly recommended)
• Platform App Builder (preferable)
• Salesforce Business Analyst Certification (preferable)

What we offer:

• Long-term contract
• Competitive package, including private health insurance, life insurance, and meal allowance (paid via meal card)
• Bonuses and benefits depending on performance
• Education subsidy and pension plan
• Incredible and unique annual business events
• Opportunity to work on an international project and be part of a multicultural and multidisciplinary team
• Strong performance evaluation and career management methodologies
• Continuous training – technical and behavioral development