Sourcing Trust

Founded in 2021, Sourcing Trust is a company specialized in IT Outsourcing. We are dedicated to software development, digital products, and BPO (Business Process Outsourcing). We understand the crucial importance of accurate business assessment and specialized professional support.

About company

ITSM/ESM Consultant

On-site

location Lisbon

date April 13, 2026

types Full-time

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About the Company

At Sourcing Trust, we are committed to providing innovative, reliable, and tailored technological solutions that empower companies to thrive in a rapidly evolving digital landscape. Focused on excellence, integrity, and collaboration, we build lasting partnerships by understanding the unique needs of each client and offering specialized support at every stage. Our team is dedicated to fostering a positive and inclusive work environment where the contribution of each employee is valued, encouraging continuous growth, learning, and shared success. Join us and be part of an organization passionate about innovation and excellence.

About the Role

We are looking for an ITSM/ESM Consultant to implement and manage ITSM/ESM platforms (OpenText SMAX, ServiceNow, Jira Service Management or equivalents), design workflows, custom fields, automation rules, dashboards, reports, and SLAs, develop REST API integrations (CRUD), and manage CMDB administration with data reconciliation from sources like Discovery, Intune, and SCCM.

Requirements

- Minimum 3 years of experience in ITSM/ESM implementations.

- Good knowledge of ITSM/ESM solutions: OpenText SMAX, ServiceNow, Jira Service Management or equivalent platforms.

- Experience in CMDB, including data model definition and design.

- Good knowledge of the ITIL 4 framework.

- Implementation and administration of workflows, custom fields, automation rules, dashboards, reports, SLAs.

- Development of integrations with external systems via REST API (CRUD operations).

- CMDB administration and reconciliation with data sources (Discovery, Intune, SCCM, etc.).

- Knowledge of CRUD and JavaScript (valued, not mandatory).

Language Requirements

- Minimum English B2 (mandatory).

- Fluent Portuguese (mandatory).