Salesforce support analyst

🎯 We are looking for a Salesforce Support Analyst!

You will have the opportunity to join a team focused on continuous improvement of the Salesforce user experience, collaborating with different departments and ensuring the smooth operation of the platform on a day-to-day basis. We are looking for someone with an analytical mindset, user orientation, and a passion for problem-solving.

🧠 What are we looking for in you?

• 3 to 5 years of experience in Salesforce support roles or similar CRM environment;
• Experience in resolving and troubleshooting common issues in Salesforce;
• Solid knowledge of standard objects and Salesforce functionalities;
• Experience in creating, troubleshooting, and maintaining Flows, Approval Processes, and Sharing Rules;
• Knowledge in user management, profiles, and permission sets;
• Experience with reporting and dashboards in Salesforce;
• Analytical skills and attention to detail;
• Excellent communication skills with technical and non-technical profiles;
• Ability to manage multiple tasks in a dynamic environment;
• Autonomy, sense of responsibility, and user focus;
• Team spirit and collaborative mindset.

✨ We also value:

• Salesforce Administrator (ADX 201) or Platform App Builder certification;
• Experience with Data Loader;
• Knowledge of CI/CD;
• Familiarity with Salesforce Inspector.

🧠 What will be your main responsibilities?

• Provide technical support to Salesforce users through different channels;
• Diagnose and resolve issues related to access, configurations, and data integrity;
• Escalate more complex situations to L3 teams;
• Document requests, resolutions, and support processes;
• Keep functional documentation and processes updated;
• Support in user and permission management;
• Monitor platform performance and identify improvements;
• Create and maintain reports and dashboards;
• Support training and platform adoption initiatives;
• Collaborate with internal teams to support CRM improvements and evolution.

💡 Why be SMART?

• We work on projects with real impact.
• We value personal and professional balance.
• We have a close-knit, dynamic team with a growth mindset.
• We offer a flexible work model.
• Your evolution is our commitment.

📍 Where can you be SMART?

• Porto – hybrid model.