Senior customer insights analyst (m/f/d)

YOUR ROLE AT SIXT

• You own end-to-end analytics on customer questions like acquisition, retention, cross-sell, upsell, churn, and lifetime value
• You design, analyze, and operationalize experiments (A/B and multivariate tests) to optimize digital journeys, pricing, promotions, and CRM campaigns
• You build and maintain customer segmentations, churn models, and lifecycle frameworks that enable targeted experiences and communications
• You conduct deep-dive analyses across web, app, and station touchpoints, connecting insights to business impact
• You develop clear dashboards and metrics, enabling self-serve insights and data-driven decision-making for stakeholders
• You present insights and recommendations to senior leaders, driving strategic initiatives across the business

YOUR SKILLS MATTER

• Experience: You bring 3+ years of experience in customer, product, or growth analytics, ideally in an international environment
• Technical Skills: You are an expert in SQL and skilled in Python or R for advanced analysis, modeling, and wrangling large datasets
• Statistical Knowledge: You are confident in experimental design, hypothesis testing, regression, time series, and retention analysis
• Data Visualization: You are experienced with BI tools (Tableau, Looker, Power BI, or Quicksight) and skilled at data storytelling for non-technical audiences
• Business Acumen: You translate complex business questions into structured analyses, measurable outcomes, and actionable recommendations
• Language: You have excellent English skills; German or other European languages are a plus

WHAT WE OFFER

• Generous Time Off: Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year
• Work-Life Balance & Flexibility: Benefit from a hybrid working model, flexible working hours, and no dress code
• Great Employee Benefits: Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts
• Training & Development: Participate in training programs designed for your personal growth and development
• Health & Well-being: Private health insurance to support your well-being
• Additional Perks: Enjoy the Coverflex advantage system to enhance your employee experience

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!