QiBit

QiBit is a company dedicated exclusively to the Information and Communications Technology (ICT) sector, belonging to Gi Group, an Italian multinational positioning itself as one of the largest companies worldwide in the field of Human Resources.

About company

Operations Manager

On-site

location Lisbon

date April 27, 2026

types Full-time

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We are looking for a Operations Manager to join the team of our client - a reference company in the banking sector.

What will be your main tasks and responsibilities?

Manage and coordinate recurring operational activities that are not classified as projects, involving a certain degree of complexity (e.g., reconciliations, batch processes, operational validations)
Oversee and lead the implementation and evolution of service and application monitoring mechanisms
Continuously monitor service quality (SLA/SLO), ensuring adequate levels of availability and performance
Monitor and ensure quality and response times for users, ensuring that tickets are handled in a timely and effective manner
Coordinate incident and problem management, promoting root cause analysis and corrective actions
Manage supplier relationships and ensure the management of operational contracts, including monitoring of SLAs and agreed-upon service levels
Produce and track operational indicators (KPIs) and provide regular reporting to support decision-making
Identify opportunities for continuous improvement and optimization of operational processes

What is required from you?

At least 5 years of experience in IT operations roles
Experience in mission-critical environments (preferably in the financial sector)
Knowledge of service management frameworks (ITIL-preferred)
Experience in vendor and contract management
Strong organizational, prioritization, and operational oversight skills

Sounds like you? Send us your CV and let's talk!

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