Project manager | Lisbon

Project Manager | Lisbon

At NOS, we believe technology has the power to transform lives. Therefore, we offer cutting-edge solutions in television, internet, voice, and data for all market segments — and we also lead film distribution and exhibition, being the exhibitor with the most complexes and rooms in Portugal. We are a company that is not satisfied with the present: we question, evolve, and always seek to do more and better. And we do all this with an awareness of the role we play — for our customers, for the country, and for the planet. Because we believe that true success is measured not just by the results we achieve but by the way we achieve them and the positive impact we leave behind.

We are looking for someone with an end-to-end vision regarding network operations and customer service, who links what happens in the infrastructure to what the customer experiences practically. In this role, you will diagnose, automate, and anticipate problems, ensuring that changes in the network are reflected in troubleshooting flows and that incidents are identified before impacting a large number of customers.

What we expect from you

• Link network operations to customer impact, ensuring an end-to-end vision from changes in infrastructure to the ticket and final resolution.
• Analyze and update flows, scripts, and diagnostic criteria whenever there are new technologies, new equipment, configuration changes, or relevant changes in the network — be it fixed access, mobile, IP, or platforms.
• Correlate topology and configuration changes (e.g.: infrastructure migrations, reconfiguration of access platforms, IP addressing changes, or network architecture) with the behavior of troubleshooting and support agent systems.
• Identify failure patterns in ticketing and monitoring systems (e.g.: multiple customers with the same symptom in a short period) and treat them as incident signals, not as isolated cases.
• Work with NOC, network teams, and customer service teams during high-impact incidents, ensuring an overall view, structured record-keeping, and clear communication.
• Explore data and tools (monitoring, ticketing, APIs, reporting) to confirm or refute hypotheses about the cause of problems, getting to the root and not staying on the symptom.
• Lead, practically, automation initiatives and improvement of diagnostic processes, defining objectives, breaking down tasks, prioritizing, and delivering without the need for a large formal structure.
• Document the knowledge acquired (runbooks, playbooks, troubleshooting flows) and share it with the involved teams, ensuring that what you learn is available to the entire operation.

Who we are looking for

• Academic training in Computer Engineering, Telecommunications, Networks, Electrical Engineering, or a similar field.
• Solid knowledge of networks and telecommunications, including the OSI model (L0–L7) and layer diagnostic.
• Familiarity with different access technologies — fixed (fiber, cable) and mobile — and the ability to read and interpret signal and service quality parameters in each context.
• Knowledge of operator architecture (access platforms, core IP, addressing, CGNAT, mobile networks) and ability to correlate changes in the network with impact on service and diagnostic flows.
• Experience using ticketing/ITSM systems and monitoring tools as a data source to identify patterns and support decisions.
• Ability to consume HTTP/REST APIs and interpret JSON responses, validating the information obtained.
• Clear and direct communication skills, with the ability to translate technical language into customer impact and to articulate with technical and non-technical teams.
• Strong curiosity and ability to learn independently, with concrete examples of having learned something technically complex on your own in recent years.
• Certifications such as CCNA, ITIL Foundation, or CompTIA Network+ (valued, but not mandatory).
• Experience in using Excel and/or Power BI for quick analysis, operational reporting, and decision support.
• Previous experience in environments with remote management of equipment (e.g.: CPE management protocols) and understanding the equipment lifecycle in the network.
• Experience in practical management of small improvement initiatives (defining objectives, prioritizing, communicating with stakeholders, documenting results).

What we have to offer

• We promote self-learning and continuous learning through internal initiatives that allow our employees to engage with the latest news and trends in various areas.
• We regularly implement various initiatives to promote well-being, emotional stability, social ties, and balance between personal and professional life.
• We offer all our employees a benefits package, as well as discounts on the purchase of NOS products and services.
• We have a wide range of partnerships with discounts and exclusive conditions for our employees.