Noesis

We are an international technology consultancy with a thousand talents specialized in different technologies. Every day, we work together to create innovative solutions that impact society. We are in Portugal, Spain, the Netherlands, Brazil, Ireland, and the USA. It is in cultural diversity and opportunities that we find the motivation to innovate and challenge ourselves to be better.
About company

Incident manager - Lisbon, hybrid

Remote

location Lisbon

date July 8, 2026

types Full-time

wage 24k-30k EUR

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Incident Manager - Lisbon, Hybrid

Noesis is looking for the following profile:

The Incident Manager is an essential professional in service management, responsible for ensuring that incidents are resolved efficiently and that underlying problems are identified and addressed to prevent recurrence.

Main Tasks and Responsibilities:

  • Senior consultant with experience in Incident and Major Incidents Management, familiar with ITIL / IT Service Management practices, able to coordinate end-to-end incidents, manage priorities, mobilize technical teams, and ensure clear communication with technical and business stakeholders;
  • Will be responsible for managing SLAs/KPIs, facilitating war rooms when necessary, and following up on actions until the incidents are closed;
  • Critical ability to analyze incidents daily to identify trends and recurrences;
  • Integration with other ITIL practices, namely, Problem Management, Release and Change Management, Event Management, and Service Desk;
  • Should be able to coordinate a small operational team, manage priorities under pressure, and contribute to the continuous improvement of processes, procedures, communication models, reporting, and escalation mechanisms.

Requirements:

Technical Skills:

  • Professional experience in the area;
  • Experience in managing incidents and critical problems (suppliers and internal clients);
  • Experience in documentation creation;
  • High communication skills;
  • Experience using ITSM systems (e.g., ServiceNow);
  • Fluent (oral and written) in English; Spanish (level B1)

Valued Certifications:

  • ITIL 4: Foundation

Location: Lisbon, Hybrid

If you meet these conditions and would like to join an innovative organization that continually invests in the training of its talents, send us your application.

Join us. Let’s innovate together!

All our recruitment and selection processes are based on equal opportunities, valuing the competence and potential of each person and ensuring that no candidate is discriminated against on the basis of gender, ethnicity, sexual orientation, age, religion, or physical condition.