Senior / lead salesforce engineer

Sobre a vaga

Responsible for leading the design, customisation, and optimisation of the CRM platform. You will lead the development of complex software solutions at Merkle, ensuring robust integration, advanced data analytics, and scalable solutions that align with the domain’s strategic objectives.

O que vais fazer

• Lead the design and development of complex digital solutions in the CRM Domain
• Lead the development of complex software solutions
• Provide technical guidance and mentorship to junior engineers
• Ensure architectural integrity and consistency across the software development lifecycle
• Develop and maintain software architecture documentation
• Participate in project planning and estimation activities
• Drive continuous improvement initiatives within the development team
• Act as a subject matter expert (SME) for pitches and client work
• Contribute to the vision and strategy of the team

O que é pedido

• Excellent knowledge of CRM systems e.g. Salesforce, HubSpot, Microsoft Dynamics (Backend and Frontend). Min. 4 years
• Be able to implement efficient, scalable, and maintainable CRM solutions
• Excellent problem-solving skills with the ability to troubleshoot and resolve complex issues
• Experience in leading and managing project development in Agile or Scrum environments
• Experience with CI/CD and version control tools (e.g., GitHub, GitLab, Bitbucket, Jenkins, etc.)
• Ability to work independently and as part of a team, managing multiple priorities and deadlines and guide junior members
• Ability to query databases for customer data extraction and reporting
• Strong programming skills in APEX, C#, .net, others
• Strong understanding of REST/SOAP APIs for integrating CRM with other systems
• Strong experience with Excel, Power BI, Tableau or others to analyse customer data and generate insights
• Strong understanding of data segmentation, customer lifecycle, and personalisation
• Ability to diagnose CRM-related technical issues and provide solutions
• Team player with organisational skills and dedicated to transparency

Valorizado

• Additional project related experience with any of the Industry Clouds is taken as an advantage

O que é oferecido

• Hybrid working – we combine flexibility with in-person collaboration, with an expectation of 1 day per week/ 4 days per month in the office
• Competitive salaries
• Volunteer days
• Wellness days
• Modern offices
• Multi-cultural environment
• Training, mentorship, and data-driven projects
• Hybrid work models, adaptable hours, and home office options