Lead crm & loyalty consultant

Sobre a vaga

As a Lead CRM Consultant, you are responsible for providing consulting services and delivery excellence in the CRM Domain. You act as a trusted advisor for our clients, and you help them co-build impact and value within their digital transformation. You also support junior colleagues in their client work and career development.

O que vais fazer

• Manage a team of consultants working on digital projects in the CRM Domain
• Development of digital transformation strategies, concepts, and specifications for innovative platform solutions
• Bearing responsibility for content in a field of expertise for (part-) projects and offers, contributing significantly to winning new clients or developing existing ones
• Advising and guiding clients to identify opportunities for their digital roadmap through value generation
• Acting as an advisor or mentor for more junior colleagues on their project work and career development
• Having recognized expertise in at least one relevant vertical/tech/topic
• Creating and managing business backlog and helping drive prioritization through value generation
• Acting as a subject matter expert and supporting client pitches and business development activities
• Requirements engineering and functional specifications for solutions based on platforms such as Adobe, Salesforce, Sitecore
• Documenting and managing functional/non-functional requirements through brainstorming sessions, interviews, workshops
• Gathering business requirements and translating them into workable digital solution specifications
• Defining and enhancing industry-specific business processes
• Supporting and consulting customers in different phases of their digital projects, ensuring the best possible customer experience
• Advising clients on business, communication, or process aspects within their vertical
• Building the business bridge between internal stakeholders and client stakeholders
• Collaborating closely with development, UX/Design, and content teams
• Preparing and facilitating client workshops for idea creation and requirements engineering
• Staying updated on digital trends and understanding their impact on clients’ businesses

Benefícios e vantagens (8)

• Dias extra
• Flex benefits
• Flexibilidade de horário
• Mais de 22 dias de férias
• Plafond certificações e conferências
• Programa de descontos
• Seguro de saúde
• Suporte psicológico

Valores e cultura (9)

• Aberto a open source
• Ambiente internacional
• CI / CD
• Equipa com senioridade elevada
• Híbrido
• Igualdade de género
• Igualdade racial
• Incentivo à criatividade & inovação
• Tecnologias de ponta