Luza Tecnologia
A company integrated into the Cronos Group, with over 500 companies, 7,500 employees, 10,000 clients, and offices in 10 countries, this organization is a catalyst in translating new technologies into business solutions, always in close collaboration with the client. Luza specializes in Microsoft Modern Workplace, Dynamics 365, Azure, and Power Platform.
About company 
Lisbon
October 18, 2026
Full-time
Sobre a vaga
Configure, customize, and maintain ServiceNow ITSM modules following ServiceNow best practices. You will participate in the implementation of Incident Management, Problem Management, and future applications, collaborating closely with ServiceNow Business Analysts to improve IT service management processes.
O que vais fazer
- Configure, customize, and maintain ServiceNow ITSM modules following ServiceNow best practices
- Participate in the implementation of Incident Management, Problem Management, and future applications in ServiceNow
- Gather, analyze, and translate business requirements into scalable ServiceNow solutions
- Ensure platform configurations remain maintainable, upgrade-friendly, and aligned with ServiceNow standards
- Maintain technical and functional documentation to ensure knowledge sharing and platform sustainability
- Support end users during the rollout of new functionalities and provide guidance on platform usage
- Collaborate closely with ServiceNow Business Analyst to continuously improve IT service management processes
- Contribute to platform governance, quality assurance, and continuous improvement initiatives
- Stay informed about new ServiceNow capabilities and recommend improvements that add value to the organization
- Create dashboards whenever needed
O que é pedido
- Hybrid work model
- Senior: minimum 3 years on a similar role
- Bachelor's degree in computer science or equivalent
- Strong expertise in ServiceNow ITSM configuration
- Hands-on experience in the development, management and deployment of ServiceNow ITSM components, following best practices
- Experience in system quality review, troubleshooting and problem-solving, including the definition of workarounds and permanent solutions
- Experience with JavaScript within the ServiceNow platform
- Familiarity with REST API integrations and IntegrationHub
- Experience with ServiceNow ITSM and workflow best practices
- Knowledge of ServiceNow delivery and ITIL best practices
- Strong analytical and problem-solving skills
- Good communication skills, with the ability to interact with technical teams and business stakeholders
- Proactive, team-oriented and solution-focused mindset
- English: B2–C1
- ServiceNow CSA – Certified System Administrator – Mandatory
Valorizado
- Knowledge of CMDB is a strong plus
- ServiceNow CIS – ITSM
- ITIL Foundation
- ServiceNow Development Certifications
- Knowledge of Infrastructure and ITOM
O que é oferecido
- Wage according to candidate's professional experience
- Remote Work whenever possible
- Delivery of work equipment adjusted to the performance of functions
- Benefits plan
- And others
Resumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.
Benefícios e vantagens (8)
- Apoio ao home-office
- Cantina
- Comida, fruta e bebida
- Flexibilidade de horário
- Ginásio & atividades desportivas
- Prémios de performance
- Seguro de saúde
- Suporte psicológico
Valores e cultura (8)
- Ambiente corporativo
- Amigos fora do trabalho
- Depende do projeto / equipa
- Igualdade de género
- Incentivo à criatividade & inovação
- Membros impressionantes na equipa
- Onboarding técnico
- Piercing e tatuagens
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