L3 servicenow developer / technical analyst / release coordinator

Sobre a vaga

Drive automation initiatives across application support, deployments, health checks, monitoring, and alerting processes. Design, develop, and maintain ServiceNow-based automation, orchestration, and integration solutions. Work together with expert teams on projects of large magnitude and intensity.

O que vais fazer

• Drive automation initiatives across application support, deployments, health checks, monitoring, and alerting processes
• Design, develop, and maintain ServiceNow-based automation, orchestration, and integration solutions
• Build and enhance ServiceNow functionalities, including request forms, portals, workflows, and self-service capabilities
• Collaborate with application users, operations teams, and business stakeholders to translate requirements into scalable ServiceNow solutions
• Evaluate and implement new ServiceNow capabilities such as ATF, Virtual Agent, and other platform features
• Support ServiceNow platform upgrades and continuous improvement initiatives
• Coordinate the release of enhancements, ensuring timely delivery, testing quality, and deployment readiness
• Develop custom tools and scripts to automate production and operational processes
• Produce metrics, dashboards, reports, and operational insights
• Maintain clear technical documentation for automation scripts, integrations, and support procedures
• Work closely with offshore, nearshore, and onsite teams to ensure successful delivery of solutions
• Remote Work Model

O que é pedido

• You have 3 to 7 years of experience as a Tooling Engineer, ServiceNow Developer, Technical Analyst, or in a similar role
• You are a proactive problem solver with strong communication and stakeholder management skills
• You have hands-on experience with system integrations and process automation, ideally in complex enterprise environments
• You possess strong expertise in REST and SOAP web service integrations
• You have experience integrating directory services such as Active Directory, Azure AD, LDAP, or similar platforms
• You are proficient in scripting and automation technologies such as JavaScript, PowerShell, Python, Ansible, Terraform, XML, SQL, and databases
• You have solid experience with ServiceNow ITSM and ITOM
• You are familiar with orchestration and cloud-native technologies, including Kubernetes, Docker, AWS EKS, AKS, and ServiceNow Orchestration
• You are comfortable working with software development tools, IDEs, and source code repositories
• You have a good understanding of ITIL principles and service management best practices
• You are confident creating reports, dashboards, and operational metrics
• You are self-driven, organized, and capable of producing high-quality documentation
• You thrive in collaborative environments and can engage effectively with business teams, infrastructure teams, and global delivery partners
• Fluent English is required

Valorizado

• exposure to additional modules such as CSM or HRSD considered a plus
• ServiceNow Developer certifications are highly valued
• French is a plus

O que é oferecido

• Wage according to candidate's professional experience
• Remote Work whenever possible
• Delivery of work equipment adjusted to the performance of functions
• Benefits plan
• And others

Resumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.

Benefícios e vantagens

• Apoio ao home-office
• Cantina
• Comida, fruta e bebida
• Flexibilidade de horário
• Ginásio & atividades desportivas
• Prémios de performance
• Seguro de saúde
• Suporte psicológico