Luza Tecnologia
A company integrated into the Cronos Group, with over 500 companies, 7,500 employees, 10,000 clients, and offices in 10 countries, this organization is a catalyst in translating new technologies into business solutions, always in close collaboration with the client. Luza specializes in Microsoft Modern Workplace, Dynamics 365, Azure, and Power Platform.
About company 
Lisbon
October 18, 2026
Hybrid
Sobre a vaga
Provide day-to-day operational support and platform maintenance for an Integration Platform. Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries.
O que vais fazer
- Provide day-to-day operational support and platform maintenance
- Investigate, troubleshoot, and resolve incidents within agreed SLA targets
- Handle escalated issues from second-line support teams
- Monitor platform performance, capacity, and availability to ensure operational stability and scalability
- Perform root cause analysis (RCA) and recommend corrective and preventive actions
- Support deployments, releases, production changes, and service requests
- Create and maintain operational documentation, standard operating procedures (SOPs), and knowledge base articles
- Develop and maintain automation scripts to streamline operational activities
- Identify recurring issues and drive continuous service improvement initiatives
- Support major incident management and service restoration activities
- Monitor operational KPIs and contribute to service quality improvements
- Proactively identify risks, dependencies, and optimization opportunities
- Collaborate with internal teams and external service providers in a multicultural and international environment
- Participate in on-call support activities when required
- Hybrid work model
O que é pedido
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 5 to 7 years of experience managing and supporting MuleSoft platforms (platform operations rather than API development)
- Strong expertise with MuleSoft Flex Gateway (Omni Gateway)
- Hands-on experience with Terraform, GitHub, and OpenShift
- Good understanding of authentication and authorization standards, including OAuth and OpenID
- Knowledge of AWS and Azure cloud environments
- Experience working with ITIL processes and service management practices
- Familiarity with Argo CI/CD and modern DevOps methodologies
- Strong stakeholder management, communication, and collaboration skills
- Comfortable working in international and cross-functional environments
- Fluent English
O que é oferecido
- Wage according to candidate's professional experience
- Remote Work whenever possible
- Delivery of work equipment adjusted to the performance of functions
- Benefits plan
- And others
✸ Benefícios e vantagens (8)
- Apoio ao home-office
- Cantina
- Comida, fruta e bebida
- Flexibilidade de horário
- Ginásio & atividades desportivas
- Prémios de performance
- Seguro de saúde
- Suporte psicológico
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