KWAN

KWAN is a 100% Portuguese company that is part of the Rupeal Group, dedicated to IT Staffing, consulting, and outsourcing. KWAN exists because a developer believed in a different way of recruiting: treating people with the respect they deserve. Our goal is to be your go-to place for career advice and help you reach your dream job.

About company

Technical Support Engineer

On-site

location Porto

date April 14, 2026

types Full-time

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We are looking for a Technical Support Engineer to work in Porto who's eager to embark on an exciting new opportunity! Apply here https://form.typeform.com/to/PYqxT8NO?opportunity=Filipa%20Almeida&channel=ITJobs

About KWAN We connect IT professionals with projects that match their skills, professional experience, and goals, then we offer a career progression program, delivered by in-house specialists - our People Experience Partners - to guide them through our journey with us.

What is this challenge about

Monitor performance and availability metrics of services and applications;
Use monitoring tools to analyze issues and support incident resolution;
Interact with APIs and ensure proper system integrations;
Perform queries on SQL or NoSQL databases for analysis and support purposes.

What we are looking for

At least 2 years of professional experience in a similar role;
B2 level of English (minimum);
Experience with performance and availability metrics;
Knowledge of monitoring tools and concepts for services and applications;
Experience with API interfaces and tools;
Knowledge of SQL and/or NoSQL databases;
Basic understanding of IT service management (e.g., ITIL);
Basic coding knowledge or experience with automation;
Basic understanding of software quality assurance (QA) practices;
Basic knowledge of security in systems and applications;
Advanced user of web and mobile applications.

Do you meet most of the position requirements? Then grab this opportunity and apply now! https://form.typeform.com/to/PYqxT8NO?opportunity=Filipa%20Almeida&channel=ITJobs

What we offer

A project that matches your skills and ambitions, as well as your preferences for working policies and culture;
A competitive salary with awesome benefits and opportunities to leverage your knowledge and network to earn additional income;
An empowering and respectful work culture enriched with social and learning events;
A People Experience Partner specially assigned to you - your go-to career guide, responsible for supporting your growth, facilitating training, and ensuring your work-life balance at KWAN.

Some Words From Our Colleagues “At KWAN, they make sure that I feel comfortable with the client I’m working for and that what I’m doing aligns with my career aspirations.” - Luis Caldeira, DevOps @ KWAN

Does it sound exciting? Apply now! https://form.typeform.com/to/PYqxT8NO?opportunity=Filipa%20Almeida&channel=ITJobs