Application Support

We are looking for a Application Support to work in Porto who's eager to embark on an exciting new opportunity! Apply here

About KWAN

We connect IT professionals with projects that match their skills, professional experience, and goals, then we offer a career progression program, delivered by in-house specialists - our People Experience Partners - to guide them through our journey with us.

What you’ll be doing:

• Manage and analyze technical incidents, ensuring timely resolution and compliance with agreed Service Level Agreements (SLAs);
• Perform structured root cause analysis and implement effective resolutions for incidents;
• Proactively identify opportunities to improve and simplify processes within the solutions managed by the team;
• Collaborate closely with project teams to ensure knowledge sharing and provide support for development initiatives;
• Participate in the definition and implementation of appropriate support models, including knowledge transfer for newly implemented systems and processes;
• Maintain and continuously improve functional and technical process documentation, procedures, and workflows.

What we are looking for

• Degree in Information Systems, Computer Science, Software Engineering, or a related field;
• Previous experience working in specialized application support or technical support teams;
• At least 2 years of hands-on experience with the following technologies (in order of importance): PL/SQL, .NET, Pro*C, Shell Scripting, Oracle Database, Oracle Forms & Reports;
• Availability to participate in a 24x7 on-call/standby rotation;
• Proven experience troubleshooting and resolving complex issues involving multidisciplinary teams;
• Knowledge of Retail and Supply Chain Management processes is highly desirable;
• Familiarity with containerization technologies is considered a plus.

Do you meet most of the position requirements? Then grab this opportunity and apply now! Apply here

What we offer

• A project that matches your skills and ambitions, as well as your preferences for working policies and culture;
• A competitive salary with awesome benefits and opportunities to leverage your knowledge and network to earn additional income;
• An empowering and respectful work culture enriched with social and learning events;
• A People Experience Partner specially assigned to you - your go-to career guide, responsible for supporting your growth, facilitating training, and ensuring your work-life balance at KWAN.

Some Words From Our Colleagues

“At KWAN, they make sure that I feel comfortable with the client I’m working for and that what I’m doing aligns with my career aspirations.” - Luis Caldeira, DevOps @ KWAN

Does it sound exciting? Apply now! Apply here

Contacts and Address

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Avenida Duque de Ávila, 46 - 3ºA 1050 - 083 Lisboa