Microsoft 365 expert | insurance (hybrid lisboa)

MICROSOFT 365 EXPERT | INSURANCE (HYBRID) Portuguese company hires for hybrid position

📍 Location: Moscavide, Lisbon – Portugal

⚠️ Only candidates already based in Portugal will be considered

💼 Work Model: Hybrid – 2 days onsite per week

🗣️ Language Requirements: English – minimum B2 (mandatory), Native Portuguese (mandatory), French (nice to have)

🕓 Seniority: Senior (5+ years)

🏭 Sector: Technology

⚠️ Instructions: Please send your CV in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success

🔎 Key Responsibilities

• Produce and update Workplace Products UX & Adoption documentation using a white-label approach
• Manage the Workplace Adoption Network community, including driving monthly meet-ups
• Maintain and evolve the One Workplace Experience platform
• Design and implement feedback loops with users and Workplace representatives
• Ensure internal governance alignment with Product and Product Line Managers
• Contribute to strategic initiatives such as Advisory Boards and Sounding Boards
• Support entities during Workplace Product deployments (Train-the-Trainer sessions & Change Management coaching)
• Collaborate with IT Support Managers, L2/L3 teams, and Adoption communities
• Prepare and deliver training sessions for IT Support teams (Roll-out & BAU context)
• Interface with Security, Cyber Defense, and IAM teams to define and document procedures
• Align with stakeholders to ensure consistency across UX and product adoption initiatives

🎯 Required Skills & Expertise

• Strong functional expertise in Digital Workplace / Workplace Solutions
• Microsoft 365 (M365)
• Microsoft Teams
• OneDrive
• SharePoint
• Windows 10/11
• Deep knowledge of User Adoption strategies (UX, communication, training)
• Experience in creating technical and educational documentation (white-label, knowledge base, user guides)
• Background in IT community management and internal IT engagement
• Solid understanding of Change Management frameworks (Prosci / ADKAR / ITIL Change)
• Ability to collect and analyze feedback and translate insights into actionable improvement plans
• Strong knowledge of ITIL processes, Service Desk operations, and escalation workflows
• Experience delivering Train-the-Trainer and IT Support training sessions
• Ability to collaborate with Security, IAM, and Cyber teams

🚀 Why This Opportunity?

You will play a strategic role in shaping the Digital Workplace Experience of a large international organization, driving user engagement, IT governance alignment, and technology adoption excellence.

If you thrive at the intersection of technology, communication, and change enablement, this role is for you.

🔑 Keywords

Microsoft 365, M365, Digital Workplace, User Adoption, Workplace Experience, Microsoft Teams, OneDrive, SharePoint, Windows 10, Windows 11, Change Management, Prosci, ADKAR, ITIL, IT Support, Service Desk, Train the Trainer, Community Management, Governance, UX Documentation, Knowledge Base, Hybrid Lisbon, Insurance Sector